Monday, January 27, 2025

Distant Buyer Success Supervisor at We Work Remotely


About Us:
At Lindy.ai, we’re constructing the way forward for customized AI options that remodel how folks work together with expertise. Our mission is to make AI accessible, intuitive, and impactful for companies and people. We’re on the lookout for a passionate Buyer Success Supervisor to affix our dynamic, totally distant crew and assist our shoppers maximize the worth of Lindy.ai’s options.

The Position:
As a Buyer Success Supervisor, you’ll be the go-to particular person for our shoppers, guaranteeing they obtain their targets with Lindy.ai’s merchandise. You’ll construct robust relationships, present proactive help, and act as a bridge between our prospects and inside groups. Your skill to pay attention, strategize, and ship outcomes will make you a useful companion to our shoppers.


Key Tasks:

  • Function the first level of contact for a portfolio of shoppers, guaranteeing their wants are met and exceeded.
  • Develop and preserve robust, long-term relationships with prospects.
  • Onboard new shoppers, offering coaching and assets to set them up for fulfillment.
  • Proactively monitor shopper utilization and efficiency metrics to establish alternatives for progress or areas of concern.
  • Collaborate with product and technical groups to make sure buyer suggestions informs product improvement.
  • Resolve points and supply well timed, efficient options to buyer challenges.
  • Establish upsell and cross-sell alternatives, contributing to income progress.


What We’re Wanting For:

  • Confirmed expertise in buyer success, account administration, or an identical function (ideally in SaaS or tech).
  • Robust interpersonal and communication expertise, with the power to clarify technical ideas in a transparent and approachable method.
  • A proactive and problem-solving mindset with wonderful organizational expertise.
  • Familiarity with CRM instruments and buyer success platforms (e.g., Salesforce, Gainsight).
  • Potential to work independently in a distant surroundings, with a robust sense of accountability.
  • A ardour for expertise, AI, and driving buyer satisfaction.


What We Supply:

  • Aggressive wage and performance-based incentives.
  • Absolutely distant work with versatile hours.
  • Alternatives for progress {and professional} improvement.
  • A collaborative and revolutionary work tradition.
  • Entry to cutting-edge AI instruments and assets.

How you can Apply:
When you’re able to make an actual impression and assist prospects thrive with Lindy.ai, we’d love to listen to from you! Ship your resume and a canopy letter right here [email protected] and clarify why you’d be an ideal match for this function.
Be part of us at Lindy.ai, the place expertise meets innovation, and buyer success drives all the pieces we do!

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