Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
About Us:
At Loop Help, we specialise in connecting companies with distinctive buyer success specialists. We consider in good, kind-hearted professionals who like to be taught and develop. When you’ve got a ardour for serving to others and luxuriate in fixing issues, we wish to hear from you!
Duties:
- Have interaction new prospects by way of cellphone, e-mail, and textual content to information them via onboarding and account activation.
- Educate prospects on product advantages, together with cost-saving options and methods to maximise worth.
- Help with account setup, resolving frequent setup points reminiscent of PIN entry and preliminary login.
- Present consultative assist to make sure prospects perceive how the product meets their enterprise wants.
- Monitor buyer progress and ship reminders to encourage first-time use.
- Collaborate with inner groups to escalate points and enhance onboarding processes.
- Preserve a constructive and proactive strategy in all buyer interactions.
{Qualifications}:
- Expertise working carefully with prospects in account administration, buyer success, onboarding, or comparable capability (Required)
- Glorious written and verbal communication expertise in English and Spanish. (Required)
- Based mostly in LATAM (Required
- Steady web connection and a dependable laptop setup. (Required)
- Capability to work independently in a distraction-free dwelling workplace.
- A constructive {and professional} angle with a customer-first mindset.
- Robust problem-solving expertise and skill to suppose in your ft.