Tuesday, December 3, 2024

Distant Buyer Success/Onboarding Specialist (LATAM, $20/hr) at Loop Help

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

About Us:

At Loop Help, we specialise in connecting companies with distinctive buyer success specialists. We consider in good, kind-hearted professionals who like to be taught and develop. When you’ve got a ardour for serving to others and luxuriate in fixing issues, we wish to hear from you!

Duties:

  • Have interaction new prospects by way of cellphone, e-mail, and textual content to information them via onboarding and account activation.
  • Educate prospects on product advantages, together with cost-saving options and methods to maximise worth.
  • Help with account setup, resolving frequent setup points reminiscent of PIN entry and preliminary login.
  • Present consultative assist to make sure prospects perceive how the product meets their enterprise wants.
  • Monitor buyer progress and ship reminders to encourage first-time use.
  • Collaborate with inner groups to escalate points and enhance onboarding processes.
  • Preserve a constructive and proactive strategy in all buyer interactions.

{Qualifications}:

  • Expertise working carefully with prospects in account administration, buyer success, onboarding, or comparable capability (Required)
  • Glorious written and verbal communication expertise in English and Spanish. (Required)
  • Based mostly in LATAM (Required
  • Steady web connection and a dependable laptop setup. (Required)
  • Capability to work independently in a distraction-free dwelling workplace.
  • A constructive {and professional} angle with a customer-first mindset.
  • Robust problem-solving expertise and skill to suppose in your ft.

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