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Need to work at home for a “actual firm” that everybody acknowledges and many individuals love? In the present day’s the day to use to be an Apple At Residence Advisor!
What Does the Apple At Residence Advisor or Chat Agent Do?
These roles are part of the AppleCare program, which is Apple’s customer support wing. You’ll basically be the entrance line in customer support. You’ll take buyer inquiries and assist them troubleshoot technical points, reply their questions, and clear up their issues.
Like every customer support job, it can require you to be listener so that you actually perceive what the client’s concern is, and you then’ll be outfitted and capable of clear up the issue. Apple is understood for excellent customer support, so that you’ll be anticipated to have the ability to supply it.
Apple has a fairly wide selection of merchandise, however don’t fear: you gained’t need to change into an skilled in all of them.
{Qualifications} for Apple’s At Residence Positions
Apple itself states that you simply’ll want confidence, self-discipline, and the power to be self-motivated. You’ll additionally want a quiet, distraction-free workspace (their job description says it wants a door that can shut), a devoted web connection (which Apple will reimburse you for), and a spot to place the iMac pc and headset that they’ll ship you.
You’ll take inquiries both over the telephone or through chat, relying on what they’re hiring while you apply. You’ll additionally want to have the ability to kind at the very least 40 phrases per minute.
Your hours will fall throughout Apple’s buyer assist hours, which on the time of this writing go from 7am to 10:30pm Central time. (Chat companies can be found 24 hours a day, so chances are you’ll find yourself with in a single day hours in the event you’re a chat agent.) You gained’t be on responsibility for all of these hours, however your shifts will fall inside that window. And, since you’re in a buyer assist position, chances are you’ll be anticipated to work evenings, weekends, and holidays. Work hours may flex up or down, relying on firm wants.
You don’t have to have any prior expertise with Apple merchandise, however it might actually be an enormous assist. They do search for individuals with some form of technical troubleshooting background in addition to some customer support background, however in case you have both of those skillsets with out particular employment background, don’t let that cease you from making use of.
Advantages of Working from Residence With Apple
Apple is well-known for excellent firm advantages, and their at-home staff aren’t any totally different. Even in the event you’re working half time, you’ll have entry to issues like paid day off, product reductions, and an excellent worker advantages bundle. Apple doesn’t state what the pay is for this place, however typical experiences fall within the vary of $14 to $16 per hour.
You’ll even be plugged right into a community of your colleagues and have the power to attach with them over chat and video chat, so that you’ll by no means need to really feel utterly remoted and alone even while you’re working from house.
Coaching, teaching, and mentoring are all a part of their work atmosphere, as nicely. Apple guarantees top-flight coaching alternatives that will help you be one of the best at what you do and put together you to go to the subsequent stage(s) in your job with them. Apple loves to advertise their staff, and their at-home staff aren’t any exception. You’ll be able to keep within the At Residence Advisor for so long as you need, however know that you simply’ll have the chance for development in the event you do nicely.
And — in the event you’re into this form of factor — one of many actually enjoyable advantages of working for Apple is that you simply’ll get the within scoop on new merchandise earlier than most people.
How you can Apply to Work at Residence for Apple
Like every job, there’s an utility course of. For the at-home job descriptions, every posting has a metropolis connected — however you don’t want to stay in that metropolis to use. You’ll be able to stay wherever within the US to work on this position.
The appliance course of begins with a questionnaire and a spot to submit your resume, and you then’ll be topic to background screenings.
When you’ve been accepted, you may start your paid coaching. Coaching sometimes lasts 5 to six weeks and it’s accomplished on-line, on a set schedule with a stay teacher. You’ll study Apple merchandise, troubleshooting methods, and methods to use the on-the-job instruments that Apple gives you. (These trainings sometimes happen on a set schedule, Monday-Friday or Tuesday-Saturday from 9am to 6pm Central.)
Able to get began? Be taught extra about Apple’s at house jobs right here, or seek for openings right here.