Stage 2 at Photobooth Provide Co

January 13, 2025

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USA BASED CANDIDATES ONLY – Learn under for an inventory of eligible states

At Photobooth Provide Co., we name this function a “Buyer Advocate” as a result of your mission is to champion our prospects’ success. We consider that pleasant, empathetic, and educated assist could make somebody’s day, and we’re dedicated to creating each buyer interplay—whether or not through electronic mail, cellphone, or chat—a constructive and impactful expertise.

It is a technical assist function, not your normal customer support place. In case you thrive on troubleshooting advanced software program points, fixing distinctive issues, and speaking technical options with readability, this could possibly be the proper match for you.

What You will Do:

Troubleshoot Advanced Points: Leverage your 3+ years of technical assist expertise to resolve software-related points, together with analyzing logs to uncover and deal with root causes.
Talk Clearly: Simplify advanced technical ideas for our prospects, guaranteeing they really feel supported and knowledgeable each step of the way in which.
Examine and Clear up: Method intricate issues with curiosity, conducting thorough analysis to develop efficient options.
Educate and Empower: Collaborate with teammates to share insights and repeatedly develop each particular person and workforce data.
Delight Clients: Ship empathetic and personable assist, creating constructive buyer experiences that go above and past expectations.
Crew Collaboration: Companion with colleagues to brainstorm inventive, out-of-the-box options for distinctive challenges.

We’re in search of candidates who’re capable of work the next time shift:

Tuesday – Saturday, 10 AM – 7 PM Pacific Time

If you don’t affirm you can be found for a time shift, your software will robotically be disqualified.

Necessities

What We’re Trying For:

Technical Experience: Minimal of 3 years of technical assist expertise, demonstrating robust troubleshooting expertise and the power to investigate technical logs.
Downside-Fixing Mindset: Naturally curious and pushed to uncover the foundation explanation for points, with a proactive method to decision.
Assured Communication: Expert at explaining technical info in easy, clear phrases. You are snug asking questions, documenting findings, and sharing insights.
Empathy and Understanding: Distinctive interpersonal expertise, with the power to ship compassionate and considerate assist in each written and verbal communications.
Consideration to Element: Robust command of grammar (we’re followers of the Oxford comma) and precision in each troubleshooting and communication.
Crew Participant: Thrives in a collaborative setting, supporting and studying from teammates to attain shared targets.

Most popular Abilities (Not Required):

Familiarity with images gear, photograph sales space software program, or associated industries.
Expertise with Zendesk.
A ardour for studying new applied sciences and adapting shortly to modifications.

Why Be part of Photobooth Provide Co.?

At Photobooth Provide Co., we assist entrepreneurs succeed by offering revolutionary photograph sales space options and distinctive buyer assist. As a Tier 2 Technical Help Advocate, you will play a vital function in empowering our prospects to thrive of their companies. In case you’re a proactive drawback solver who’s obsessed with delivering excellent assist, we would love to listen to from you!

Prepared to use? Let’s make magic collectively—apply now and assist our photograph sales space homeowners shine!