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In the event you’ve been studying about work-at-home alternatives, you’ve in all probability come throughout Liveops. Liveops is a name middle that takes a number of kinds of calls from their shoppers. In the event you’re fascinated with distant positions and don’t thoughts being on the cellphone, maintain studying for the complete story on working as a Liveops agent.
Liveops Jobs
These are all phone-related jobs, both making or receiving calls (or each!). Calls are made and obtained for inbound gross sales, insurance coverage gross sales, insurance coverage claims, well being care, roadside help, and common customer support. Liveops contracts with packages and corporations that want all these brokers, and rent unbiased brokers to deal with the calls. That’s the place you are available!
Every “class” of name is known as a “line” with Liveops. As a name middle agent, you may select to work on one line, a number of traces, and even all of them. They advocate right here that you simply decide one line to begin with after which increase as you get extra comfy and construct your abilities.
With Liveops, you’re employed as an unbiased contractor with a six-month contract. That implies that you’re not entitled to worker advantages… but it surely additionally means that you’ve got a variety of management over when and the place you’ll work. You set your personal hours (although it’s important to be “on the clock” for no less than half-hour every work session) and work as a lot or as little as you need.
As an unbiased agent, you’ll have entry to sources and coaching that can assist you discover ways to enhance. There are program specialists and different employees members at Liveops devoted to serving to you, answering your questions, and giving the additional assist you want as you be taught the ropes or work via any challenges which will come up. You’ll even have entry to all the opposite Liveops brokers through boards the place you may share data and techniques for all points of your work.
Getting Paid with Liveops
There isn’t a set pay charge while you work with Liveops — your pay is decided principally by the shoppers on the road you select to work. Some shoppers pay a flat charge per minute of precise discuss time (for instance, a typical charge is 25 cents per minute of discuss time). Some pays a base charge with a fee bonus, and others are solely commission-based.
When it’s time to receives a commission, it’s your duty to submit your bill utilizing the Liveops platform. Funds are made by Liveops (not by your shoppers) and might be made by examine or direct deposit twice a month.
What It Takes to Work from Residence With LiveOps
As a result of it is a job that requires you to work on the cellphone, you’ll want a workspace that’s in a quiet place and freed from distractions. That mentioned, since you set your personal hours, you may simply resolve to work when it’s quiet. Customer support expertise is a plus!
Earlier than you can begin working with Liveops, you’ll want to finish their certification course. There’s no price for the course, however you additionally aren’t compensated on your time taking it. There are further certification programs and product data that you simply is likely to be required to be taught, and people aren’t paid for both. The trade-off, nevertheless, is that after you’re licensed or have mastered a given product and perceive its new options, you’re certified for extra work that may include higher pay.
Logistically talking, you’ll want just a few issues. A devoted cellphone line, web connection, headset, and pc are must-haves. The Liveops platform isn’t suitable with Apple’s working system in the intervening time, so that you’ll want a Home windows pc. You’ll additionally must get your personal Tax Identification Quantity — both a social safety quantity or an Employer Identification Quantity (EINs are free from the IRS and straightforward to get — they’re an amazing various in case you don’t wish to share your social safety quantity).
Liveops brokers should reside within the US and be 18 or older. You’ll undergo a multi-step utility course of that features a background examine and a voice audition. When you get via the applying and cross the onboarding certification, you’ll be capable to begin taking calls and earning profits.
Perks of Working With Liveops
Lots of the perks that include working for Liveops should do with flexibility. You really can decide your personal hours. You “decide your personal future” in a way by choosing the alternatives which can be the perfect match for you, and by persevering with to be taught and develop within the course of. There may be usually a minimal variety of hours you’ll want to work every week to stay lively. That’s decided by the shopper and could also be as little as 10 hours per week.
Working with Liveops may not be probably the most profitable work-at-home alternative on the market — frankly, the pay isn’t nice until you’re bringing in hefty commissions — but it surely’s a good way to get began with working from house. It additionally makes a implausible solution to complement your different earnings streams in your downtime. In truth, lots of their agent success tales are from individuals who do Liveops along with different part-time jobs! If you wish to get your ft moist by working from house, this is likely to be the correct solution to get began.
Downsides of Liveops Jobs
Whereas some folks aren’t comfy with gross sales calls, these are the alternatives that include the very best payoff. In any other case, the pay is on the decrease finish of the size. Lots of the incoming gross sales calls are from individuals who noticed an commercial in an infomercial, unsolicited mail marketing campaign, or different advertising marketing campaign and have an interest within the merchandise. By being educated, pleasant, and useful, you’ll not solely present an amazing service to those clients, however you’ll be capable to develop your personal earnings.
Moreover, your cellphone line should be devoted solely to Liveops. Which means you may solely have one designated “house workplace” at any given level. You gained’t be capable to take work calls when you’re on trip, for instance, although if it’s an extended trip you may have your small business tackle transferred. The place is actually home-based.
Coaching alternatives aren’t paid, although they do open the door to higher earnings sooner or later. And many individuals don’t like commission-based work, which could make it robust to make the form of cash you wish to make from house.
Stacie’s Liveops Nation Story
Stacie is a member of Liveops Nation. Liveops has an A+ ranking with the Higher Enterprise Bureau and has been voted one of many Prime 100 Distant Work Corporations to look at by FlexJobs. Stacie has been working from house as a customer support consultant for Liveops for over a yr and has an exquisite story to inform.
Why did you select to make money working from home?
I used to be a stay-at-home mother for over 17 years, placing my household first and devoting a lot of my time to caring for my disabled son and three different kids. Our son handed away in November 2013 after 14 years of valiantly preventing; educating classes of affection and gratitude to all who knew him. There was an vacancy that would by no means be stuffed, however with time I knew I had a lot extra to offer. I wanted an outlet. A solution to really feel fulfilled and productive whereas nonetheless being current for my household and Liveops gave me the work-life stability I wanted.
What made you apply to Liveops?
I actually stumbled upon Liveops. As I discussed, I used to be looking for a tremendous firm that supplied the flexibility I wanted whereas nonetheless filling the necessity to take action way more. Once I began with Liveops, one thing simply felt totally different. I bear in mind slinking off into the basement to document my voice audition; away from the noisiness that’s my family. Every step of the best way I felt extra excited, nervous, and like I used to be on the precipice of one thing massive. One thing that was going to vary our lives. Dramatic? Perhaps. True? Completely. I jumped in headfirst and have by no means appeared again.
How lengthy have you ever been with the corporate?
I’ve been part of Liveops Nation for the previous 1½ years.
How has this place allowed you to satisfy your private wants/objectives?
The work-life stability I’ve attained as an unbiased agent has confirmed to be, by far, probably the most superb advantage of being part of Liveops Nation. My partnership with Liveops has empowered me to flourish as an unbiased enterprise proprietor whereas becoming fantastically into our life-style; permitting me to proceed being current for my kids and household. In all honesty, I nonetheless pinch myself. That ever-elusive work-life stability has turn out to be a actuality and for that, I’m really grateful.
Liveops maintains a complete and sturdy studying surroundings accompanied by a tremendous assist community that emphasizes agent accountability whereas facilitating particular person achievement. Liveops has confirmed to be a dedicated accomplice offering brokers with the instruments and sources very important to success. This has given me the chance to not solely contribute to our household’s monetary safety however, most significantly, to realize a way of self. To discover a “new” me.
There may be immense delight within the work I do. As an unbiased agent offering assist to sufferers, I’m each grateful and acutely cognizant of the impression human connection has on one’s total well-being. This isn’t only a “job,” it is a calling. With the ability to assist, join with, take heed to and finally forge relationships of belief and hope with our of us has stuffed me with such gratitude and appreciation. I’m really indebted to Liveops for this chance to serve.
What challenges do you face on this place?
The most important problem I’ve confronted as an agent is exercising endurance. The beauty of partnering with Liveops is the good potential for development and alter. With so many purchasers providing totally different alternatives it’s simple to wish to leap proper in and deal with an thrilling new line. This course of can, understandably, take time.
I began out in a gross sales place and whereas I loved it completely I used to be anxious to place my abilities and data to make use of in an space that I felt higher fitted to. When the chance lastly introduced itself I used to be excited and elated! My laborious work, dedication, and endurance had confirmed to be the important thing to my future success and was about to repay in ways in which I by no means dreamed potential.
What’s your typical week like? (ex. scheduling, working a shift, getting paid, and so forth.)
I usually work Monday-Friday 8 a.m. to 2 p.m. That is the schedule that works greatest for me however the great thing about being part of Liveops Nation is that I can tweak my schedule to accommodate my life. If I would like to begin later or end earlier, take a break day, or squeeze in an appointment I’ve the latitude to take action which, when elevating kids, is a completely superb perk! Arms down one among THE greatest points of the job!
I really like invoicing! It’s a nice motivator to see the fruits of my labor once I log in. It positively serves to assist set and obtain my private objectives!
Liveops is each immediate {and professional} relating to paying invoices. We’ve the selection of a paper examine or direct deposit. I selected the latter and funds on my invoices are all the time correct and on time.
Liveops Utility Course of
The next solutions have been supplied to us by the Liveops SVP of Advertising and marketing.
What’s the applying course of like?
Totally out there on-line, the applying course of is a simple step-by-step course of. Since we do require a background and credit score examine, the method usually takes a few weeks to finish.
Are there any charges concerned?
There is no such thing as a price to use; nevertheless, all unbiased contractors invited to offer companies for our shoppers should cross a background and credit score examine which is performed via a 3rd get together, Checkr. This course of requires a non-refundable $60 price for background and credit score examine companies.
How lengthy do you retain resumes on file?
Becoming a member of Liveops Nation is like beginning your very personal small enterprise. Brokers maintain the reigns. As unbiased contractors, they will resolve when, the place, and the way lengthy to offer companies as their schedule permits. Brokers can select what packages they want to take part in throughout their contract interval. The extra packages they certify to offer companies for, the extra alternatives they should generate income for his or her enterprise. In truth, we simply met with an agent from Dayton who has labored as an unbiased contractor for a few years and he or she is thrilled with the pliability that Liveops supplies.
What timeframe might be anticipated from acceptance to the primary paycheck?
Certification time varies for every alternative, however most brokers full new agent onboarding inside two weeks. Brokers are capable of develop the mandatory laborious and delicate abilities to effectively perform the duties required by our clients. Brokers are paid on receipt of invoices by both examine or direct deposit — whichever the agent prefers.
Is that this a great job for somebody needing a versatile schedule and/or nonetheless working a full-time job exterior of the house?
Completely. Liveops brokers have the chance to work round their lives. They’ve full management of the alternatives and the time commitments that they resolve to pursue. The agent can log in half-hour or 60 hours throughout the week, relying on what works greatest for him/her. That is precisely why our brokers love being part of Liveops Nation.
Are you able to give us a median hourly pay or common pay vary?
Your enterprise’ income is totally dependent upon your efficiency and the amount of service you present, in addition to the kind of program that you simply select. A few of our shoppers pay a straight talk-time charge, typically 25 cents per minute of discuss time, and a few pay a base charge plus a bonus for fee. Some packages pay solely on fee. Gross sales incentives can dramatically improve income on your home based business, so the higher service you present, the higher your income potential.
Any suggestions for making use of?
Actually take into consideration what it’s you get pleasure from doing and the way you see your profession growing over time. Brokers are capable of continuously evolve each their laborious and delicate abilities in addition to to really turn out to be consultants of their specific curiosity areas — which is why our shoppers belief Liveops to assist perform their work with a versatile workforce.
Is LiveOps Proper for You?
There’s no proper or fallacious reply to that query. LiveOps is a superb entry-level place for at-home calling and gross sales, and it could open the door for different (maybe better-paying) alternatives for you. In the event you’re searching for one thing that can exchange a considerable full-time wage, LiveOps in all probability gained’t get you there. However in case you’re searching for a simple solution to make some cash from house by yourself schedule, it’s price contemplating!