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Williams-Sonoma typically has seasonal job openings within the lead-up to the winter holidays. They rent for a number of name facilities throughout varied states, so that they often have a ton of spots to fill – however that doesn’t imply they gained’t go fast, so get your utility in as shortly as doable should you’re . Coaching has begun as early as October 1st! I’ve damaged down the job alternative for you under with all the knowledge that’s match to print.
The Place: Seasonal Buyer Service Affiliate
Williams-Sonoma hires caring customer support representatives to subject inbound buyer calls and assist create a seamless nice expertise for patrons throughout all of their manufacturers (together with their Pottery Barn shops, West Elm, and Mark & Graham). They spotlight that they provide “world class customer support,” and that’s what they’re in search of in potential representatives to fill these seasonal positions of their Buyer Care Middle.
On this place, you’ll be anticipated to assist prospects with the standard duties: putting orders, processing returns, finding merchandise, suggesting different merchandise for out-of-stock gadgets, establishing deliveries, and extra. And, after all, you’re anticipated to do it with a smile they will hear and guarantee each buyer interplay with the Williams-Sonoma household of manufacturers is a superb one.
As of this posting, there are seasonal positions open within the states of Georgia, North Carolina, and Ohio together with the cities of Oklahoma Metropolis, Phoenix, Reno, and Tulsa. These are the place a few of their Buyer Care Facilities are situated, which is related to the job posting: though these positions are work-at-home, they like for his or her representatives to stay in relative proximity.
Necessities
One of the crucial essential necessities of this place is that you just have to be inside a sure distance of considered one of their Buyer Care Facilities. That’s why the job listings for Seasonal Buyer Service Affiliate are listed by location – you have to be inside 1.5 hours of that location by automotive. The situation is by state the place doable (Georgia, North Carolina, and Ohio) after which city-specific for the remaining: Oklahoma Metropolis, Phoenix, Reno, and Tulsa. Williams-Sonoma explains that you just’ll be anticipated to come back into the workplace for conferences and coaching, for which they may present advance discover.
The marketed technical necessities for this job are fairly customary: you want a house laptop (desktop or laptop computer) with high-speed Web entry. You additionally want a webcam (for “stay digital dialogue”) and a headset.
You need to have a highschool diploma (or equal), and so they’d desire you to have one to 2 years expertise in customer support. It is best to have implausible communication expertise – you’ll be anticipated to speak with prospects verbally and inner communications could also be written. It is best to be capable to do information entry precisely and effectively as nicely. You additionally should be sufficiently tech-savvy with the intention to navigate a number of laptop programs independently and reliably navigate the Web.
Schedule
The schedule for this place may very well be a minimal of 30 hours per week and will go as much as 50 hours per week throughout peak vacation hours – the usual schedule is 40 hours weekly unfold over the standard 5-day week. Their Buyer Care Facilities appear to be open daily of the week, so your schedule is sort of assured to incorporate not less than one weekend day. As with all customer support place, you have to be punctual and dependable all through your employment.
Coaching for the present opening is paid and begins quickly!
Pay and Different Advantages
On the time of scripting this put up, they promote the pay for this place is $12 per hour. (Charges and job particulars can change at any time with out discover.) Extra time will probably be out there, however they don’t define what the pay fee for extra time could also be – although the Honest Labor Requirements Act outlines that extra time is paid on a “time and a half” scale.
As a Seasonal Buyer Service Affiliate with Williams-Sonoma, you’ll get pleasure from a 40% low cost on most merchandise – which is nice should you’re a Williams-Sonoma fan! You can too count on to get pleasure from contests and rewards – in addition to to be acknowledged in your efficiency.
They don’t point out whether or not this seasonal job might turn out to be a everlasting one, however they do say there’s alternative for development and promotion.
What are Individuals Saying About This Job?
A lot of the constructive worker evaluations on Glassdoor hit the identical notes time and again: they love the pliability supplied in scheduling, and the worker low cost could be very widespread. Additionally they benefit from the pay fee and, after all, the truth that it’s work-from-home.
The identical notes are additionally repeated within the adverse column: coaching is among the largest complaints. Many workers really feel that coaching proceeds too shortly, that the supplies aren’t essentially the most useful, and the trainers are overworked with too many trainees to adequately reply all questions.
One other huge criticism includes getting requested paid day off accredited; you might have most main holidays off, nevertheless it’s anticipated that days round these holidays are blacked out for requested PTO. That’s customary working process for customer-oriented name facilities, particularly these particularly hiring seasonal reps. They’re hiring particularly to cowl the times main as much as main purchasing holidays. They count on brokers making use of to have the ability to accommodate that request.
If this work-from-home alternative with Williams-Sonoma sounds simply your pace, don’t hesitate to get your utility in. These are seasonal positions meant to suit their elevated wants for the vacation season, and coaching begins nicely earlier than then. They are going to fill quick!
Test for the newest openings right here and on FlexJobs.