The best candidate can have a deep understanding of WordPress and expertise in troubleshooting advanced technical points with plugins and themes.
This can be a everlasting, distant, full-time place with a pay vary of $18 to $22 per hour for our Technical Help Brokers and $22 to $25 per hour for our Sr. Technical Help Brokers.
As a WordPress Technician you’ll:
- Present our prospects distinctive assist over a wide range of mediums to make sure long-term success with our merchandise
- Examine and clear up advanced technical issues associated to our merchandise
- Work to repeatedly enhance our product choices by documenting bugs and product suggestions
- Create informative, well-written documentation each internally and for our finish customers
- Maintain apprised of pertinent technological developments and inside communications with a view to keep on high of potential buyer wants or points
Along with the above, Sr. Technical Help Brokers may even:
- Present job shadowing and mentoring to teammates
- Lead material classes
- Function an escalation level for teammates
- Work with builders to find out the reason for our harder and technical points
{Qualifications}:
- 2+ years expertise working with WordPress and a robust understanding of all elements of the platform
- 2+ years related expertise in an IT assist associated function
- Familiarity with basic net ideas and finest practices resembling search engine optimization, caching, HTTPS, APIs, and utilizing the browser console and different debugging instruments to troubleshoot points
- Robust familiarity with HTML and CSS, primary familiarity with JavaScript and PHP, and a willingness and talent to be taught rapidly for technical troubleshooting functions
- Distinctive communication expertise, each written and verbal, and talent to work together appropriately with all ranges of the group
- Means and willingness to be an envoy in each instructions between customers and the event crew
Along with the above, Sr. Technical Help Brokers may even have:
- Confirmed means to learn, perceive, and discover the supply of points in PHP, HTML, and CSS
- Robust understanding of WP-CLI
- Superior troubleshooting expertise, together with with integrations with third-party platforms
We provide:
- Distinctive employer paid advantages choices – medical, dental, imaginative and prescient, prescription
- Non-compulsory employer contributing 401K
- A collaborative crew tradition
- Difficult non-redundant day by day duties
- A voice in how issues get executed
- Entry to ongoing coaching