Place Overview:
Transom is in search of a dynamic and skilled Undertaking Supervisor to supervise the profitable supply of artistic tasks and help providers. This position is integral to sustaining our excessive requirements of shopper satisfaction, group effectivity, and venture excellence. The perfect candidate will probably be fluent in artistic company disciplines, together with branding, web site design and improvement, and associated providers. They may excel at managing scoped tasks, help workflows, and shopper communication, whereas driving insights into effectivity and profitability to repeatedly enhance company operations.
Function Kind
Half Time, Distant. Estimate 20hrs/week. Choice to broaden to full-time.
Key Obligations
Undertaking and Help Administration
- Oversee venture workflows, from preliminary scoping to ultimate supply, making certain deadlines, budgets, and high quality requirements are met.
- Manage and keep structured workflows for venture administration and help providers (e.g., utilizing Asana or comparable instruments).
- Guarantee easy operation of the help queue, setting clear priorities and sustaining shopper satisfaction.
Shopper Administration
- Function the first level of contact for shopper accounts, setting clear expectations and managing ongoing communication.
- Proactively present updates on progress, scope modifications, prices, and timelines to take care of transparency.
- Set up and uphold constant, affordable boundaries whereas fostering sturdy shopper relationships.
Workforce Coordination
- Act as a Scrum Grasp, facilitating common standups, dash planning, and retrospectives to maintain tasks on monitor.
- Collaborate with workers one-on-one to prioritize duties, streamline particular person queues, and guarantee focus.
- Allocate sources successfully, making certain group members have what they want and work effectively.
- Bridge communication between improvement and shopper wants, directing technical inquiries to acceptable sources.
Course of Enchancment
- Create and implement organizational finest practices for venture and help workflows.
- Outline and doc shopper interplay tips, together with what purchasers can count on from Transom and what Transom expects from them.
- Help workers in process planning, prioritization, and making certain they keep on monitor.
Reporting and Evaluation
- Generate detailed experiences on venture progress, timelines, budgets, and outcomes.
- Analyze venture efficiency, figuring out insights to enhance effectivity, profitability, and shopper satisfaction.
- Collaborate with management to advertise learnings throughout the group, contributing to finest practices and operational enhancements.
Required Expertise and {Qualifications}
- Confirmed expertise in venture administration inside a artistic company setting.
- Sturdy understanding of branding, web site design, improvement, and internet hosting.
- Glorious organizational expertise with the power to handle a number of tasks and workflows concurrently.
- Proficiency with venture administration instruments and time monitoring software program (e.g., Asana, Everhour).
- Distinctive communication expertise, able to managing shopper relationships and setting boundaries.
- Technical fluency to coordinate successfully between improvement groups and enterprise wants.
- Expertise in Scrum methodology and familiarity with Agile rules.
Desired Traits
- A collaborative chief who thrives in a group atmosphere.
- Element-oriented and proactive, with a concentrate on problem-solving and effectivity.
- Adept at balancing shopper wants with inner group capability.
- A central communicator who can act as a bridge between purchasers, builders, and different stakeholders
Advantages:
After a trial interval, Transom workers obtain medical health insurance (together with dental protection), 3 weeks of PTO per yr, and we take the third Friday of every month off.
Methods to Apply:
- A minimum of 3 skilled references
- In-depth particulars of prior project-management expertise – and/or – particulars of prior company expertise. What did you be taught? How is that this expertise relevant to a boutique artistic company?
- An outline of your method to process prioritization, venture scoping and budgeting, and shopper communication.
- A fast story about your worst job
- A fast story about your finest job
- What excites you about this job significantly?
- A favourite scene from a film or TV present.