Time zones: AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)
We’re hiring a customer support consultant to handle buyer queries and complaints. Additionally, you will be requested to course of orders, modifications, and escalate complaints throughout quite a few communication channels. To do properly on this function you want to have the ability to stay calm when clients are pissed off and have expertise working with computer systems.
Buyer Service Consultant Duties:
- Sustaining a optimistic, empathetic, {and professional} perspective towards clients always.
- Responding promptly to buyer inquiries.
- Speaking with clients by way of numerous channels.
- Acknowledging and resolving buyer complaints.
- Understanding our merchandise inside and outside so as to reply questions.
- Processing orders, varieties, functions, and requests.
- Preserving information of buyer interactions, transactions, feedback, and complaints.
- Speaking and coordinating with colleagues as crucial.
- Offering suggestions on the effectivity of the customer support course of.
- Managing a group of junior customer support representatives.
- Guarantee buyer satisfaction and supply skilled buyer help.
Buyer Service Consultant Necessities:
- Highschool diploma, normal schooling diploma, or equal.
- Capacity to remain calm when clients are pressured or upset.
- Snug utilizing computer systems.
- Expertise working with buyer help.