LawnStarter is the nation’s main on-demand market for garden care and associated providers, permitting tons of of 1000’s of consumers nationwide to e book a service with the faucet of a button. However garden care is just the start – our imaginative and prescient is to change into the one-stop store for all dwelling providers.
Our firm is flourishing at an unimaginable tempo, worthwhile and reaching outstanding success. And we’re not stopping there! We’re actively searching for proficient and hard-working people such as you to affix our group and assist us obtain our final imaginative and prescient.
We’re searching for an skilled Telephony Engineer with experience in AWS Join and Five9 to affix our group. As a Telephony Engineer, you can be liable for managing, configuring, and optimizing our Five9 contact heart and AWS Join platforms, and aiding with initiatives and operations that work together with these platforms. Your main tasks will embrace:
Duties:
- Managing the setup, configuration, and administration of Five9 and AWS Join contact heart platforms.
- Designing and implementing name flows, IVR scripts, queues, and routing methods to reinforce name dealing with and enhance buyer expertise.
- Collaborating intently with stakeholders to collect necessities and translate them into technical options.
- Offering technical help and troubleshooting points associated to the Five9 platform and AWS Join.
- Growing customized contact flows and IVR methods.
- Monitoring and analyzing system efficiency, figuring out areas for optimization.
- Create detailed experiences on IVR efficiency and utilization utilizing Five9 and AWS platforms as requested.
- Analyze IVR efficiency metrics to establish areas for enchancment and make essential changes.
- Guaranteeing options are scalable, safe, and compliant with finest practices.
Necessities
- Confirmed expertise working with Five9 and AWS Join or comparable cloud-based contact heart platforms with not less than 3 years of expertise.
- Robust understanding of name heart operations.
- Proficiency in configuring and customizing the Five9 and AWS platforms, together with IVR scripting, name routing, and reporting.
- Fingers-on expertise with AWS providers, particularly AWS Join, and Five9.
- Expertise in designing and implementing AWS Cloud contact heart options.
- Wonderful problem-solving expertise and skill to troubleshoot technical points independently.
- Robust communication and collaboration expertise with cross-functional groups.
- Potential to prioritize duties, handle a number of initiatives concurrently, and meet deadlines in a fast-paced setting.
- Certifications in Five9 and/or Amazon Join most popular. Information of ZenDesk is a plus.
- You will have glorious communications, analytical and teamwork expertise.
Advantages
- Totally distant place: Work remotely from wherever you need.