Concerning the Function:
- It is a full-time technical buyer help place. We primarily talk with our clients via e-mail and to a lesser extent by video name.
- A traditional help ticket right here is equal to an escalations ticket at one other firm, so for those who love a problem and also you’re inherently curious to know extra, that is the job for you.
About You:
- You like to analysis and your analytical and written expertise are top-notch.
- Obstacles should not roadblocks to you; they’re challenges to be found out. You’re an issue solver who likes to search out options reasonably than ready to be informed what to do.
- You’re not afraid to ask questions, are comfy admitting your limitations, and see your gaps in information as alternatives to develop and never flaws.
- You’re comfy discovering your manner round a brand new software program program.
- You’re somebody who could be self-directed and thrive in a distant atmosphere.
- You respect the steadiness between enjoyable and professionalism.
- You’re collaborative and thrive on sharing your ideas, concepts, and problem-solving methods with a various crew.
- You’re receptive to suggestions and might respect a mild no, with a number of redirections till you arrive at an answer with a agency and assured sure.
- You’re in search of stability in your profession and gaining a number of years of expertise earlier than trying to develop in another route.
Necessities
- Minimal 2 years of working immediately inside email-based technical help in SaaS or mixed technical and writing expertise. Bonus factors for those who’ve already labored in a distant e-commerce function!
- Intensive expertise troubleshooting advanced software program points.
- The power to concisely clarify technical ideas in a non-technical manner and a ardour for assembly clients the place they’re of their tech information.
- Fluency in each written and spoken English.
- The power to work between Pacific Normal Time (US) hours of 9am to 6pm completely, no matter your bodily location.
Most well-liked expertise
- Expertise troubleshooting APIs, JSON, and using software log evaluation.
- Sound information of key knowledge stream/switch protocols corresponding to SFTP and FTP.
- Expertise with rule-based automation and sophisticated settings.
- Expertise serving to new customers implement SaaS purposes in a B2B atmosphere.
Order Desk is dedicated to breaking structural boundaries inside our hiring course of and driving truthful hiring practices in our office. Ladies and underrepresented minorities (URMs) proceed to be underrepresented inside our business. Analysis has proven girls and other people of shade disproportionately don’t apply for jobs the place they don’t meet 100% of the “necessities.”No matter whether or not or not you determine as certainly one of these teams, for those who meet many of the technical necessities and this function aligns together with your profession objectives, then we encourage you to wager on your self and apply!
Advantages
It is a full-time place. The wage vary for this function is $55,000 – $58,000 USD/yr. We base our supply in your expertise, expertise, and function alignment.
Our worldwide crew members are employed as contractors however thought of full-time, everlasting members of our crew.
We provide our crew members advantages like versatile day off, paid parental go away, entry to wellness and well being providers, and a know-how improve program to make sure everybody has all of the instruments they should efficiently carry out their function!
We meet up yearly for an organization retreat. To this point we’ve been to the U.S., Mexico, and Vietnam!
To Apply
We worth authenticity and encourage you to let your true voice come via. As an alternative of a canopy letter, we have offered particular questions so that you can reply truthfully. This lets you showcase your expertise and expertise in your individual phrases, with out counting on instruments like AI to talk for you. We imagine within the energy of human creativity and individuality. Tell us what units you aside and why you are the perfect candidate for our crew!
Please notice: Candidates who’re detected utilizing AI instruments might be disqualified.
There are a number of steps to our software course of:
- Utility Questions
- Observe-Up Questions
- Abilities Check
- Video Response
- Interview(s)
In case you are moved to the following spherical, we’ll contact you to let subsequent steps.
This course of often takes a number of weeks from begin to end, so our tiny hiring crew appreciates your persistence whereas we evaluate every software. We’ll comply with up with everybody who utilized by the top of this course of.
*When you haven’t heard from us inside two weeks, please get in contact with us!