- Chameleon is SaaS for product groups to create in-product UX (modals, banners, checklists, microsurveys and so on.) to drive consumer engagement. Watch a brief demo right here.
- We’re a remote-first, Collection A, VC-backed startup and at present with ~40 people distributed throughout the Americas and Europe. Be taught extra about our workforce, firm, and tradition right here.
- In search of a mid-level Technical Help Engineer with SaaS expertise residing in the Pacific or Mountain Timezone to affix our fast-growing workforce at Chameleon
- It is a technical position and requires sturdy information of Javascript, HTML, and CSS, whereas additionally being buyer going through.
- Wage vary for this position is $70k – $100k USD yearly, based mostly on expertise.
- Our software course of could appear completely different, it’s not lengthy and drawn out and we really feel interviewing alone isn’t one of the simplest ways for both occasion to evaluate match, so we attempt to resemble working collectively and collaborating.
That’s when our Help Engineers step in. As expert troubleshooters, they save the day when these instances come up – they examine, uncover, clarify, resolve, and most significantly, win again belief.
As a result of our product operates inside our prospects’ functions, there’s a lot of technical sophistication below the hood, ****and sometimes Help Engineers troubleshoot throughout the intricate connections between Chameleon and varied functions.
As such, this position is good for somebody who enjoys numerous challenges and problem-solving and desires to be Buyer-facing.
- Interact prospects experiencing problem in a pleasant and comforting method. Construct belief and empathy with our prospects by understanding and educating them.
- Act like a detective to effectively troubleshoot a variety of points (typically consists of logging into our prospects’ software program and with the ability to recreate the problem constantly).
- Dig deeper into points to uncover the foundation causes and potential options by leveraging Chrome Developer Instruments, reviewing our code base, and any related knowledge from our database
- Symbolize Chameleon successfully when responding to prospects, attending buyer conferences, and, the place essential, serving because the technical professional in gross sales conferences.
- Clearly doc bugs and product enchancment suggestions, working carefully with inner groups to escalate advanced points and assist enhance the standard and reliability of our product.
- Contribute to the continual improvement, enchancment, and upkeep of a complete information base for self-serve troubleshooting.
- Share information and finest practices with fellow Help Engineers, Buyer Success Managers, the Gross sales workforce, and different product specialists to foster a collaborative and supportive setting.
- 2+ years working in a technical help or engineering place
- 1+ years working at a SaaS startup (<50 staff)
- Good understanding of HTML, CSS, and JavaScript
- Means to grasp and troubleshoot advanced API constructions
- Consolation and confidence with utilizing the browser console and different debugging instruments
- Empathy with prospects and their objectives, challenges, and conditions
- You will have a completely functioning workstation and a quiet place to work (and take calls) with a high-speed web connection
- You’re positioned within the Pacific Timezone or Mountain Timezone
- Fluency (written and verbal) in English
💵 Wage vary for this position is $70k – $100k USD yearly, based mostly on expertise and quantity of early-stage fairness
🚀 Excessive-quality requirements, common suggestions, and alternatives that will help you develop shortly
🌳 Versatile work hours and beneficiant day without work, plus no-meeting Fridays! 🤸♀️
💻 New MacBook and price range for residence workplace gear
🧘 Allowance for mindfulness/meditation app subscription
💡 Work with among the finest product folks on this planet as prospects
🏕️ Absolutely-paid worldwide workforce retreats (subsequent one in first week of Could!)
🌈 Chameleons are all completely different and uniquely stunning. They modify and are not required to affiliate or determine with any particular labels. We welcome the prospect to get to know you and are dedicated to constructing a various and inclusive workforce that consists of quite a lot of backgrounds, cultures, languages, experiences, preferences, and traits. That is what helps us all develop and evolve.