commercebuild is an eCommerce platform that enables companies to unlock the ability of their ERP methods to ship an entire, end-to-end digital eCommerce expertise for his or her prospects.
And that is the place you are available in! We want to develop our various workforce with people who can leverage their technical information to deal with practically any drawback that comes their approach. Our Technical Buyer Success Engineers not solely remedy issues, however they set up relationships with our prospects by listening to their wants, understanding their issues, and proactively making certain their success on our platform for a few years to return.
If all of this sounds nice to you to this point, please maintain studying. We wish to hear from you!
YOUR DAY WILL INVOLVE:
- Deeply diving into platform points for high-touch enterprise purchasers
- Being the voice and advocate for purchasers internally
- Anticipating issues by excessive consciousness and proactive motion
- Interacting with current and potential prospects by responding to their inquiries by email-based tickets and stay chats.
- Writing and sustaining documentation
BEING A CUSTOMER SUCCESS ENGINEER REQUIRES:
- An eagerness to study and the power to adapt, permitting you to show others. You’re a lifelong learner.
- Self-driven work ethic. You’re a self-starter who loves taking initiative and seeing issues by to completion.
- Distant work expertise. You’ve got expertise speaking asynchronously, utilizing instruments similar to Slack.
- Earlier expertise in technical help. You understand how to strategy any drawback reported by an finish person.
- WooCommerce information. We lately launched an integration with WooCommerce. You can be required to grasp and doc points that come up with our integration.
- Data and expertise with frequent net applied sciences, together with HTML, CSS, JavaScript and PHP. It’s essential to have the ability to learn and perceive code.
- A agency understanding of browser developer instruments and CLI instruments to breed HTTP requests and responses, notably for escalations to our growth workforce.
- Wonderful writing and communication abilities with a ardour for taking technical language and making it comprehensible. You’re fluent and eloquent in written English.
- Understanding of the area title system (DNS) and typical information (A, MX, TXT, SPF, and many others.)
- A willingness to get stuff accomplished. You see a niche, you shut it.
SHIFT:
We want to fill a full time shift, 40 hours per week, Monday by Friday, beginning each day at roughly 9:00 AM US Jap time.
We’re a distant firm, and we rent globally. Nevertheless, we require candidates to be within the Jap time zone, plus or minus 1-2 hours. In your utility, please verify that you just meet this requirement.
If you’re a resident of the U.S. or Canada, you may be employed as an worker and provided advantages, e.g. medical insurance. If you’re a resident of every other nation, you may be a contractor paid a set month-to-month quantity.
All workers and contractors are entitled to 4 weeks paid trip per 12 months and expertise stipends (new laptop computer upon becoming a member of, any required workplace gear, and many others.).
$70,000 – $80,000 USD per 12 months.
HOW TO APPLY:
Ship your résumé/CV and canopy letter to careers-tcse2024[@]commercebuild.com. Put “Pushed by Devotion” in your e mail topic so we all know that you’ve got learn this carefully.
- That is a particularly technical position, and you will need to have the ability to perceive and resolve technical issues. How have you ever approached such technical points prior to now? Please give an in depth description of a difficulty, the steps you took to handle it, and the end result.
- This position requires earlier help expertise. If you start engaged on a ticket, inform us about your preliminary processes intimately. What steps do you’re taking?
- We have lately pre-launched an integration with WooCommerce. As such, our subsequent Technical Buyer Success Engineer might want to know how one can help prospects utilizing WooCommerce and WordPress. Please share your expertise with WordPress and/or WooCommerce.
The hiring course of for this position might be:
- If we decide you are certified for the position based mostly in your utility, we are going to invite you to finish a technical job. This job will simulate a ticket from a buyer, and you may be anticipated to interact us as if we had been the client and also you had been the Engineer accountable for the ticket.
- Should you full the technical job efficiently, you may be invited to a Slack text-based interview. The interview by way of Slack chat goals to check your means to speak with us and our prospects in written kind.
- Should you full the interview efficiently, we are going to invite you to a paid trial. The trial is a chance so that you can get to know us and vice-versa. It’ll let you do the job as much as 40 hours every week and decide whether or not the position is best for you. If you’re already working, a dedication of 20 hours is really helpful to achieve success. The trial usually lasts 4-6 weeks, however could last more relying in your progress and availability.
- Should you full the trial efficiently, a proposal might be made fora full time contract.
Wherever you reside, no matter your pursuits, wherever you’re from — when you have the talents to help our prospects, we wish to hear from you!