Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)
Duties:
On this function, you’ll be answerable for guaranteeing clients, starting from SMBs to massive enterprises, get the absolute best help. This chance is right for people with a ardour for buyer help and a powerful technical background. You’ll:
About Us:
At Loop Help, we specialise in connecting companies with distinctive buyer help specialists. We consider in sensible, kind-hearted professionals who like to be taught and develop. You probably have a ardour for serving to others and a powerful technical background, we wish to hear from you!
At Loop Help, we specialise in connecting companies with distinctive buyer help specialists. We consider in sensible, kind-hearted professionals who like to be taught and develop. You probably have a ardour for serving to others and a powerful technical background, we wish to hear from you!
Duties:
On this function, you’ll be answerable for guaranteeing clients, starting from SMBs to massive enterprises, get the absolute best help. This chance is right for people with a ardour for buyer help and a powerful technical background. You’ll:
- Work together with a various vary of consumers, together with enterprises, startups, and SMBs, troubleshooting technical points by way of telephone, e mail, and chat, whereas serving to them maximize using the product.
- Collect and analyze buyer suggestions to contribute on to product enhancements.
- Create informative content material based mostly on widespread person wants, corresponding to guides, FAQs, and finest observe documentation.
- Preserve a optimistic {and professional} angle with all buyer interactions.
- Collaborate throughout groups, together with product, engineering, and information, to make sure a stellar buyer expertise.
{Qualifications}:
- Primarily based in Australia, Indonesia, Malaysia, or New Zealand. (Required)
- Glorious written and verbal communication abilities in English. (Required)
- Steady web connection and a dependable laptop setup. (Required)
- Earlier expertise doing technical help. (Required)
- Earlier expertise in a startup atmosphere or software program firm. (Most well-liked)
- Means to work independently in a distraction-free residence workplace.
- A optimistic {and professional} angle with a customer-first mindset.
- Robust problem-solving abilities and skill to thrive in a dynamic, fast-paced atmosphere.
Wage:
$50K-$80K relying on location and expertise.