We’re in search of a Assist Engineer who needs to make the world a greater place, via their top-notch troubleshooting abilities. This isn’t nearly closing tickets, it’s about constructing relationships, understanding issues, and exhibiting our shoppers that we’ve obtained their again.
Why work at Yoko Co?
- Do good, higher: We completely serve shoppers who make a constructive impression on the world. That is your probability to construct issues that assist create a greater place for all of us.
- 4-day work week and many holidays. Mondays are flex days, that means you’re free to take them off should you’re caught up in your work. Plus, we’re closed for almost a full week at Thanksgiving (November), and two weeks on the finish of the yr, plus a bunch of different days, too. Work-life steadiness FTW!
- Excessive efficiency, no jerks. You’ll collaborate with good individuals who imagine in doing nice work.
- Finest Place to Work (and that’s not simply our opinion). We’ve been named a Finest Place to Work by the Inc. 5000 and Washington Enterprise Journal.
We worth crew members who’re motivated by our mission and pushed to make a constructive impression. When you have a ardour for excellence, a development mindset, and a dedication to collaboration, we’d love to listen to from you.
The Function
As a part of our technical help crew, you’ll present hands-on help, troubleshoot consumer requests, and guarantee their web sites run easily.
On the Tech Aspect:
Most of our tickets are WordPress-related, starting from easy fixes to complicated troubleshooting, so that you’ll must be skilled and comfy with WordPress. You’ll want to have the ability to learn and write code, and clarify technical points in a transparent, approachable means. You’ll additionally assist out with WordPress internet hosting and upkeep, preserving issues safe and up-to-date.
On the Human Aspect:
We preserve nice relationships with our shoppers—good, impactful individuals doing significant work.
Whereas we use a ticketing system for effectivity, we prioritize making each interplay really feel private and non-transactional. Every touchpoint is a chance to strengthen why our shoppers selected us.
Whereas we use a ticketing system for effectivity, we prioritize making each interplay really feel private and non-transactional. Every touchpoint is a chance to strengthen why our shoppers selected us.
To offer you a greater thought of the forms of stuff you’ll encounter on this job, listed below are just a few forms of issues just lately dealt with by our help crew:
- Assist a consumer perceive why their protected content material isn’t accessible by the proper customers.
- Examine the connection between WordPress and Sendgrid, to determine why transactional emails aren’t being delivered.
- Give a consumer tips about how they may higher optimize and format the banner pictures they add to their web site.
- Determine why Google Analytics monitoring code solely seems to be monitoring a fraction of web site customers.
- Migrate a really outdated WordPress web site from one other internet hosting supplier to our servers, run updates to get the plugins to the newest model, and assist the consumer replace their DNS information.
- Troubleshoot an SSO login concern that retains kicking customers out of the dashboard.
- Triage a malware notification, clear out the dangerous code, and harden the WordPress set up.
- Ship a screencast video tutorial to point out a consumer the best way to create columns of their web page builder.
{Qualifications}:
- Sturdy information of WordPress: themes, plugins, settings, and the way they work collectively.
- Skill to write down and edit HTML, CSS, JavaScript, and PHP within the context of WordPress.
- Familiarity with frequent WordPress internet hosting environments and configurations.
- At the very least 5 years of superior WordPress expertise.
- Glorious communication and interpersonal abilities, with a robust capability to empathize.
- Fluent English for written and verbal communication.
What you get:
You’ll get a versatile schedule, limitless day without work, a aggressive wage, a revenue share bonus (beginning in your second yr), the flexibility to work wherever you need, a private improvement price range, and all US federal holidays and a number of weeks off on the finish of the yr to recharge. We’ll additionally offset your complete carbon footprint. For those who’re within the US, we additionally supply medical health insurance, incapacity and life insurance coverage, and 401(ok) matching.
Extra about us:
We’re a bunch of people who find themselves passionate concerning the work we do, the shoppers we serve, and enhancing our craft. We additionally care about one another — we don’t assume of each other as coworkers or staff, however as fellow people. From builders to designers, challenge managers to strategists, we carry out the perfect in one another.
We’ve been in enterprise for over a decade, our complete crew is distant, we’ve been named a Finest Place to Work by the Inc. 5000 and the Washington Enterprise Journal.
To use:
For those who’re , fill out our software kind. (An precise human from our crew appears to be like at each submission. P.S. – We encourage you to incorporate a video message!)
We take candidates from everywhere in the world. Nevertheless, you have to be prepared to work a schedule that overlaps with regular US enterprise hours.