Time zones: EST (UTC -5),
CST (UTC -6)
Concerning the Position:
We’re looking for a pushed and skilled Technical Assist Engineer to hitch our dynamic crew. You’ll play a pivotal position offering technical help and troubleshooting for our jury administration software program functions and guaranteeing shopper satisfaction all through the method.
Daily, you’ll make an affect by troubleshooting and resolving our purchasers’ points. This troubleshooting runs the gamut, from serving to the client within the second and bringing their concern to decision, to diving deep into technical issues: diagnosing, resolving, and making programming adjustments and database modifications. The perfect candidate will successfully talk options to technical and non-technical customers.
This position is ideal for somebody who enjoys a wide range of each fast wins and complex puzzles and is keen about utilizing their technical experience to empower others.
Duties:
● Buyer Assist: Reply to and resolve incoming technical help requests associated to DBase/FoxPro database, C++, MFC, traditional ASP, Visible Studio 6, IIS, Microsoft Entry, and MS Visible Primary 6 functions.
● Programming and database modifications: Diagnose and troubleshoot technical points, figuring out root causes and making the programming adjustments essential to deliver to decision.
● Documentation: Create and preserve complete technical documentation, together with troubleshooting guides and data base articles.
● Collaboration: Work carefully with the shopper help crew to determine and resolve system points.
We’re on the lookout for somebody who thrives on shopper satisfaction and is keen about constructing a best-in-class help expertise. Here’s what success appears like by month 6 and past:
· Difficulty Decision: You possibly can diagnose and troubleshoot complicated shopper points independently. You persistently resolve tickets and guarantee first-contact decision when doable.
· Prioritization: You possibly can juggle a number of duties and successfully prioritize your workload. You perceive when a shopper concern is pressing and might effectively triage shopper requests based mostly on their affect and severity. Your success shall be measured by your capability to fulfill shopper deadlines and determination instances.
· Possession: You are taking possession over your work and the success of our purchasers and are proactive in figuring out and resolving points.
· Supportive Teammate: You’re a reliable teammate who fosters a collaborative atmosphere. You might be all the time prepared to assist a colleague and supply backup help when wanted. Your colleagues worth you as an integral a part of a supportive crew.
{Qualifications}
● 3+ years of expertise in offering technical help for legacy methods and functions.
● 3+ years’ expertise with the next languages and instruments: C# and/or C++, Visible Studio
● 3+ years of offering technical help through telephone and/or e-mail
● Robust problem-solving and analytical expertise.
● Robust sense of urgency in responding to shopper questions and bringing them to decision
● Capacity to successfully prioritize and handle a number of duties.
● Robust consideration to element and accuracy.
● Glorious organizational and time-management expertise
Bonus Factors:
● Expertise working with authorities businesses
● Expertise with Javascript MFC, Visible Primary 6
