CData Virtuality is a robust information integration and administration resolution and Product Unit of CData Software program. We’re identified for our highly effective information virtualization capabilities that allow corporations to entry, combine, and handle information from a number of sources in real-time with out the necessity for intensive information replication. CData Virtuality’s platform helps quite a lot of information sources and codecs, making it a robust instrument for organizations trying to streamline their information infrastructure and enhance decision-making processes.
The Place
Be part of our crew as a Software program Assist Engineer and change into a pivotal a part of a number one information virtualization software program supplier that’s reworking the way in which companies entry and handle their information globally. With our progressive information virtualization options, we empower corporations worldwide to make data-driven choices effectively. Your position will guarantee optimum operation and seamless help for our numerous buyer base, enhancing their expertise with our software program.
Your Position and Impression
As a Software program Assist Engineer, you’ll play a vital position in each the proactive and reactive points of our service supply. Your tasks will span throughout varied help ranges, monitoring, and operational duties, together with:
- SaaS Assist: Deal with buyer inquiries via in-product Intercom, offering each 1st and 2nd degree help.
- CData Virtuality Platform Assist: Supply first-level help to EU and US clients, specializing in ticket-based troubleshooting and downside decision.
- SaaS Monitoring: Make the most of monitoring methods and instruments to establish and handle incidents proactively.
- Setup and Operations: Arrange, configure, and use cloud administration and monitoring instruments, in addition to handle cloud environments, carry out software program updates/upgrades on our clients’ Home windows and Linux machines (distant through RDP and SSH), and help the operation of our software program and servers.
What We’re In search of
Should-have Necessities:
Private:
- Robust communication abilities and fluency in English.
- Self-organized, extremely motivated, and accountable.
- Empathic with an analytical strategy.
- Distinctive problem-solving abilities and an inquiring mindset.
Skilled:
- Understanding of database know-how and Linux.
- Proficiency in SQL and skill to debug supply code.
- Expertise in software program help/consulting or a comparable perform.
- Expert in troubleshooting and understanding documentation for desired habits.
- Capability to simplify complicated subjects and work independently underneath stress.
Good-to-have Necessities:
- Expertise with SLA-bound operations and screen-sharing/telephone help.
- Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms.
Your Benefits
Becoming a member of our crew means you may be on the forefront of the tech trade’s newest tendencies, working with a gaggle of devoted professionals who’re obsessed with information virtualization. You will have the chance to develop your ability set in a dynamic, supportive setting, and make a big influence on our firm’s success and buyer satisfaction. We provide a aggressive wage, versatile working situations, and the possibility to be a part of an thrilling journey in a quickly rising trade.
Apply Now
When you’re a technically inclined particular person obsessed with fixing complicated issues and desperate to contribute to our crew’s success, we need to hear from you! Submit your utility at present and take step one in direction of a satisfying profession with us.
What our superb crew worldwide loves about working with CData Virtuality
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A steady and dependable job with the liberty and adaptability of a freelancer
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Working as a contractor worldwide or as an worker in Germany
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Versatile working hours and office
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Paid trip days and paid sick leaves
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Quick and reliable month-to-month cost – in EUR, USD, or Crypto, as you like
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Contributing to the success of a rising firm
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Working with cutting-edge applied sciences
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Educated and approachable C-Degree
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Continuity and development potential
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Sensible, pleasant, and worldwide colleagues
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Full integration into our groups and invites for our crew occasions worldwide
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We’re dedicated to creating a various setting and are proud to be an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to race, coloration, faith, gender, gender identification or expression, sexual orientation, nationwide origin, genetics, incapacity, age, or veteran standing.