Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)
Job Duties
- Take over closed offers from gross sales division and help shoppers with onboarding – checking account opening (doubtlessly additionally firm incorporations)
- Handhold shoppers in appropriately filling KYC types and documentation particular to every jurisdiction and financial institution
- Guarantee quick paced and uninterrupted help to shoppers by way of e mail or telephone as wanted
- Vendor communication for well timed supply of our shoppers’ service
- Create and preserve documentation for the processes you personal
- Enhance shopper response charges in addition to shopper satisfaction with Flag Idea
Necessities / Should Have
- Earlier expertise in a B2B buyer success / shopper onboarding function 3+ years
- Earlier expertise in company providers enterprise
- Earlier expertise working in a banking surroundings, with prospects
- Good understanding of KYC processes; expertise working with KYC processes
- Self motivated to study new expertise
- Empathy
- Proactiveness
- Self-Starter Sort
- Skill to self arrange based mostly on priorities
- Pay attention, Study, Develop mindset
- Glorious command of English – written and spoken
- Skill to overlap with European morning until early afternoon enterprise hours
- Situated in Europe
- Expertise working distant 6+ months
Good to Have
- Expertise working with KYC processes for firm incorporations and / or checking account opening (large plus)
- Expertise working with Hubspot and a buyer help device similar to HelpScout
- Fluent in different worldwide languages similar to Spanish, German, Chinese language, Russian (NOT Obligatory)
Advantages
Work from wherever, on a versatile schedule, a part of a totally distant group
Compensation based mostly on expertise
Paid trip days