Knowledge Options works with new clients to arrange their knowledge in Subscript and confirm every part is appropriate
The fundamentals
- The product ✨: We’re constructing the premier metrics-first finance and billing platform that empowers B2B SaaS leaders to bill their clients, inform their ARR story, and observe accounting income, multi functional place—no matter how advanced their clients’ contracts are
- The function you will play on our crew:
- You may be the primary level of contact for brand new clients after they’ve signed on to Subscript 🙌🏽, and can work with them by means of advanced, data-intensive implementations 🤔. You may hook our new clients as much as their supply knowledge, assist them clear and validate their knowledge in Subscript, and assist do the sorts of evaluation that give them probably the most worth 👍🏽.
- Over the course of every implementation, you will work to get ARR metrics, invoices, and accounting income clear and full, referencing purchasers’ CRMs (e.g. Hubspot, Salesforce), normal ledgers (e.g. Quickbooks, Xero), billing instruments (e.g. Stripe, Maxio, Chargebee), and spreadsheets. To get there, we rely closely on spreadsheets, exterior APIs, superior SQL, and sometimes Python.
- You may be the fifth member of the Knowledge Options crew, and can assist outline what the function turns into as we develop! You may work carefully with the entire firm, together with our co-founders Sidharth Kakkar and Michelle Lee. They previously constructed and efficiently exited a b2b saas firm known as Freckle Schooling, and that is their second start-up.
- We’re a younger firm with a lean crew (solely 14 individuals!), so you will have an enormous say in how we form and construct all components of our group 👯♂️. You may have a ton of autonomy in defining + iterating on finest practices and processes to actually assist each our clients AND our teammates attain the moon!
- As a senior implementation supervisor, you will not solely work straight with the brand new purchasers you tackle, but in addition help different crew members as they encounter new challenges and will study out of your expertise and perception.
- The manner we work:
- We’re an asynchronous 🕛 crew
- we do not do scheduled inside conferences, so the overwhelming majority of communication is on the market to anyone at any time in written documentation, whole-company Slack channels, and video documentation. Should you’re sick of pointless conferences, that is the place for you!
- We function fully autonomously 💃🏿
- nobody will inform you what to do; everybody will get clear context and particulars concerning the firm targets and you’ll determine the way to work in direction of them with the remainder of the crew!
- This can be a distant job 🌎 – work anyplace you need
- Though we’re totally distant and asynchronous internally, our purchasers are all around the world; you will be taking dwell calls most days of the week with clients in California, Australia, or US-East, so a considerable overlap in your working hours is a should! You possibly can anticipate to be working US-Pacific hours
- We’re a crew that loves working collectively
- we love enjoying board video games 🎲 (these we do synchronously 🙂). Full-time crew members meet up a number of instances per 12 months for dwell off-sites around the globe (bills paid!)
Our interview course of
We prefer to be actually clear and communicative about every part at Subscript, together with our interview course of:
Our interview course of is designed to focus in your instinct with analytics, and your capacity to talk clearly (each written and through recorded video). We’re a completely asynchronous firm, in order that’s how we’ll talk on this interview course of too 🙂 .
The interview will focus round your capacity to know, help, and have interaction our superior clients 🤝
- First, we’ll ask you to work on spreadsheet job much like the kind of knowledge work you will be doing with our clients! As a part of this simulation, you will get an opportunity to ask clarification questions concerning the knowledge 🔢.
- Subsequent, you will work by means of a SQL train utilizing postgres to point out your capacity in working with databases. We’ll present the information and particulars on the required output, and you may present the question to get there.
- You may subsequent have an opportunity to point out off your buyer communication, as you create a chunk of buyer documentation that is important to the shopper onboarding course of + lays the groundwork for the shopper’s continued success! You may then use that to doc to steer a dwell kick-off name with a model new Subscript buyer (who we shall be taking over the function of for the needs of the interview 🥸).
- Lastly, you will have an opportunity to fulfill and discuss with one in all our cofounders. This is not graded or utilized in analysis—it is purely a chance so that you can go to know us higher and reply any lingering questions you might need. After all, we additionally encourage you to ask any questions alongside the best way! It is vital for us that our firm and dealing fashion is an efficient match for you and that you’ve every part it’s worthwhile to make the fitting determination.
You may discover there is no “crew match” or “tradition interview” included—our give attention to the output above all else. Totally different individuals with totally different working types can all be stellar teammates in their very own manner! The vital half for us is the outcomes.
Necessities
- Our ultimate candidate loves knowledge 🥰 (analyzing it, speaking about it, advising our clients utilizing it). You may be performing as a key strategic advisor to our clients utilizing that knowledge!
- We’re on the lookout for…
- SQL mastery
- severe spreadsheet abilities
- expertise requesting and studying JSON knowledge from APIs
- satisfaction in attending to completely clear knowledge
- familiarity with B2B SaaS enterprise fashions
- capacity to work US-Pacific time
- 8+ years related expertise
- We’re additionally completely happy to see (however do not require)…
- consolation in Python
- expertise with normal ledgers utilized in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)
- publicity to CRM instruments (Hubspot and Salesforce)
- You are variety, empathetic, and communicative 😄. Each externally, as you will be collaborating carefully with clients, in addition to internally, as you will be supporting with the broader crew in written docs 📄 + recorded movies.
Advantages
Like all start-ups we’re scrappy, however not scrappy on compensation: Subscript is dedicated to paying our superior crew members at market-rate. We’re funded by First Spherical Capital and backed by a number of Angels at high-growth b2b saas corporations.