We’re in search of an skilled and dynamic Senior Operations Supervisor to fill a newly created full-time place.
Kobo, the nonprofit group behind KoboToolbox, is a world chief in offering open-source survey information assortment options. Our instruments empower over 15,000 humanitarian, improvement, and environmental organizations worldwide to gather, analyze, and act on vital information in among the most difficult environments.
With fast development of our group fueled by growing demand by organizations starting from main establishments just like the World Financial institution to grassroots community-based organizations, we’re increasing our attain and capability to higher help organizations on this planet’s most difficult environments.
The Senior Operations Supervisor will oversee day-to-day operations, with a robust give attention to contract administration, authorized compliance, and operational effectivity. Initially, this position will work carefully with and supervise the Administrator, who at present handles many operational duties alongside the COO. Over time, the Senior Operations Supervisor will steadily transition from hands-on tasks to managing and mentoring a bigger workforce of specialised professionals because the group scales.
What You Will Acquire:
- The chance to make a tangible international influence by supporting 1000’s of organizations tackling vital humanitarian, environmental, and improvement challenges.
- Skilled development by means of management alternatives and a transparent path to develop your tasks because the group grows quickly, providing dynamic challenges and distinctive alternatives to scale operations successfully.
- An opportunity to work in an revolutionary and mission-driven setting that values collaboration, variety, and suppleness, with the flexibility to work remotely.
This place is an thrilling alternative for a dynamic chief with nonprofit operations expertise, who can thrive in each hands-on and strategic roles.
We welcome candidates globally; nevertheless, precedence could also be given to U.S.-based candidates, as solely they’re eligible for full employment. Whereas it is a distant position, most conferences happen throughout the 9 AM-5 PM ET window.
Obligations
- Operations Administration:
- Oversee Kobo’s every day operations, guaranteeing effectivity and alignment with strategic targets.
- Develop and implement operational insurance policies, procedures, and finest practices to enhance workflows throughout the group.
- Supervise the Administrator who handles day-to-day communication and duties associated to contracts, grants, HR, and gross sales.
- Collaborate with engineering, finance, gross sales, product, program, and buyer success groups to ascertain key operational metrics and implement instruments to observe efficiency, guaranteeing actionable insights are commonly reviewed.
- Facilitate cross-functional steady enchancment efforts by serving to groups establish bottlenecks, optimize workflows, and improve operational effectiveness.
- Contract Administration and Authorized Compliance:
- Handle contracts with distributors, shoppers, and grantors, guaranteeing alignment with organizational targets and authorized necessities.
- Oversee the compliance of contracts with all related information safety laws (e.g., GDPR and native equivalents), in coordination with exterior authorized counsel.
- Guarantee well timed monitoring and achievement of all contractual deliverables and obligations.
- Collaborate with the Finance workforce to make sure that contracts associated to grants and funding are compliant and financially sound.
- Guarantee correct documentation, reporting, and threat mitigation in all contract processes.
- Gross sales:
- Oversee SaaS gross sales operations, together with invoicing processes and settlement administration to make sure that gross sales operations are operating easily and that organizational and buyer wants are being met.
- HR:
- Guarantee payroll, advantages administration, and compliance with labor legal guidelines and laws are dealt with successfully.
- Assist recruitment and onboarding.
Necessities
Required {Qualifications}
- Bachelor’s diploma in Enterprise Administration, Operations Administration, or a associated subject; MBA or related Grasp’s diploma most well-liked.
- Minimal of 5 years of expertise in operations administration
- Robust understanding of contract administration and expertise working with authorized groups or exterior authorized counsel.
- Robust management and communication expertise for managing cross-functional groups
- Demonstrated skill to work in a world and distant setting
- Confirmed problem-solving expertise with a proactive, solution-oriented mindset
- Expertise in scaling operational processes in dynamic environments, reminiscent of know-how, startup, or mission-driven organizations
Most well-liked Expertise
- Familiarity with HR capabilities, authorized compliance, and finance operations
- Expertise with information safety laws and grant compliance
- Information of monetary administration, budgeting, and gross sales operations
Private Attributes
- Excessive stage of integrity and professionalism.
- Skill to work independently and prioritize duties in a fast-paced setting.
- Robust consideration to element and organizational expertise.
- Collaborative mindset with a give attention to steady enchancment.
Advantages
Common Advantages:
- Real Affect: Contribute on to tasks that have an effect on tens of millions globally, working with worldwide humanitarian organizations and community-based companions in 200 nations.
- Significant Work Atmosphere: Be a part of a workforce that tackles international challenges by means of revolutionary information assortment instruments that create lasting change.
- Various Staff: Be a part of a globally various, inclusive workforce that values fairness and inclusion throughout all spectrums.
- Versatile Work Tradition: Get pleasure from mutual flexibility, with a tradition prioritizing work-life stability.
- Skilled Improvement: Entry beneficiant skilled improvement alternatives.
Worker Advantages (U.S. candidates solely):
- Well being & Wellness: 5 medical insurance coverage choices, dental, and imaginative and prescient (as much as 80% premium coated), plus life insurance coverage.
- Monetary Safety: 401(ok) retirement plan with 100% match as much as 2%.
- Work-Life Steadiness: 20 days paid break day, 10 floating holidays, limitless sick days, and paid parental go away.