Distant Senior Director of Buyer Onboarding at Aligned Options

The Senior Director of Buyer Onboarding is a key management place chargeable for main the seamless onboarding and integration of latest packages. This function focuses on distinctive buyer engagement and operational excellence all through the onboarding course of.

The Senior Director acts as an off-the-cuff chief throughout onboarding crew members, setting technique, championing course of modifications, and driving enhancements.

• Oversee the execution of ~10 buyer onboarding packages, guaranteeing strategic and operational targets are met.

• Act as a main liaison between firm and shopper organizations, guaranteeing clear communication and efficient problem-solving all through the onboarding course of.

• Lead efforts to fulfill the group’s aim of lowering the common Time to Onboard (TTO) to lower than 180 days.

• Collaborate with medical and multidisciplinary groups to implement efficient staffing methods and danger administration processes.

• Handle contract negotiations and complete buyer relationships all through the onboarding journey.

• Champion steady enchancment within the onboarding course of to reinforce buyer satisfaction and operational effectiveness.

• Present complete standing updates and report on to senior management on the progress and challenges of assigned packages.

• Set strategic targets for the client success crew, guaranteeing alignment with firm’s broader aims and driving initiatives that improve buyer onboarding processes.

• Lead the event and implementation of progressive methods and processes that enhance the client onboarding expertise and scale back time to onboard.

• Have interaction with senior stakeholders and take part in strategic discussions to advocate for buyer wants and guarantee sources are appropriately allotted to assist onboarding actions.

• Function an off-the-cuff chief and material useful resource to fellow Administrators of Buyer Onboarding.

• Able to working almost unbiased as an operational chief, requiring minimal oversight from Vice President of Operations

• Holds themselves to a excessive normal of collaboration, demonstrated management, and monetary acumen.

Important Expertise/Credentials/Expertise/Schooling

• Ardour for buyer expertise, relationship administration and program implementation.

• 5 years+ confirmed monitor report in managing complicated buyer onboarding processes or comparable management expertise inside the healthcare/medical providers business.

• Sturdy strategic pondering and management abilities, with the power to work successfully as a person contributor.

• Glorious communication and negotiation abilities, with a demonstrated skill to handle key stakeholder relationships.

• Requires interpersonal abilities to have the ability to work together successfully with all ranges of hospital workers, medical workers, sufferers, governmental and different exterior businesses, members of most people in delicate, delicate and/or complicated conditions. Should be capable of make efficient displays earlier than quite a lot of inside and exterior audiences.

• Skill to thrive in a fast-paced surroundings.

• Expertise in course of enchancment, negotiations, and danger administration.

• Bachelor’s diploma in Enterprise, Healthcare Administration, or a associated discipline; Grasp’s diploma most popular. 

Most well-liked Expertise/Credentials/Expertise/Schooling

• Most well-liked expertise doctor follow administration expertise.

• Sturdy laptop abilities, intensive expertise in Phrase, Excel & PowerPoint.

• Most well-liked understanding of medical terminology.

• Information of related state and federal healthcare laws.

 Journey Calls for: Average to intensive air and land journey (35%+) between company headquarters and shopper areas.