Description
We’re a distant startup (headquartered in Canada) constructing a wise and pushed workforce that’s making software program to assist gross sales reps promote higher.
Prospect is a lead era app that helps you discover contact information proper inside your browser in real-time. The most effective gross sales groups on the earth use Prospect to crush their gross sales targets.
MORE ABOUT US
We’re at the moment a workforce of 14 individuals — you’ll be #15 🙂
We’re a completely bootstrapped and worthwhile (no VCs or buyers).
We’re a completely distant firm with a fantastic work tradition. We don’t work weekends and supply ample day off. We don’t have any “managers” and keep away from wasteful inside conferences.
ABOUT YOU
You’re calm and picked up. You get pleasure from serving to and speaking to individuals. that issues typically go unsuitable and may cope with “fires” with out shedding your cool.
You’re self-managed and really well-organized. You embrace the chance to put on totally different hats and take a look at new issues.
HOW WE DO CUSTOMER SUCCESS
Buyer Success for us is technical assist and account administration.
Buyer Success bridges the hole between our engineering workforce and prospects so we are able to preserve constructing a product individuals love.
Buyer Success works carefully with Gross sales to supply insights into Buyer “well being”, help in coaching and onboarding Clients, and managing renewals.
Buyer Success builds strategic relationships with every buyer to ascertain clear communication and rapport.
Buyer Success makes positive each buyer is efficiently utilizing our product to the fullest extent.
WHAT YOU WILL DO
Your key initiative is to refine our total framework and workflow for Buyer Success and Assist. You’ll personal the duty of creating positive Buyer Success and Assist function at an elite stage.
Listed here are some belongings you’ll be doing instantly:
- Prioritizing assist tickets and answering them as quickly as potential (by way of intercom)
- Hopping on Zoom calls to diagnose issues and educate customers
- Working immediately with Engineering to funnel buyer suggestions and requests
- Analyzing every day utilization metrics to higher perceive customers
- Taking actionable steps to interact accounts primarily based upon consumer engagement
- Constructing champions at every buyer account
- Creating Intercom campaigns to interact and educate customers
- Working carefully with Gross sales to assist obtain cross-functional objectives (onboarding, coaching, renewals, and so on)
Our prospects are world, however we have observed that almost all contact us between 10am-6pm EST (UTC-5).
MUST HAVES
- 2+ years of Buyer Success expertise managing a minimum of a $1M ARR e book of enterprise.
- Labored in a Buyer Success position at SaaS firm
- Nice writing expertise (you’ll be able to clearly and cleanly talk)
- Excessive stage of group and self-motivation
- Nice educating and presentation expertise
- Expertise with a CRM (ideally, Salesforce)
BONUS NICE-TO-HAVES
- Familiarity with Chrome Extensions
- Expertise with Buyer Success instruments equivalent to Totango or Gainsight
WHAT YOU’LL GET
- Wage: $65,000 US {dollars} per 12 months
- Freedom to attempt new issues (assist individuals the way in which you need)
- Means to work absolutely distant from anyplace on the earth
MORE OF WHAT YOU’LL GET
- 4 weeks paid day off
- Work remotely full-time
- Be a part of a small workforce doing large issues in an impartial work setting
- $1,500 annual continued studying finances (for books, programs, and self-improvement)
- $1,000+ annual journey spending allowance (cash to spend throughout your trip)
- Advantages (well being, dental, and so on) by way of our firm HSA (for individuals residing in Canada)