Not often Decaf is a strategic know-how accomplice that helps companies craft purpose-built software program with out the time, value, and complications of conventional software program implementations.
We’re not a software program implementation company that builds on inflexible, outdated programs that require multi-year contracts, nor are we a standard dev store the place customized software program initiatives begin with a six-figure price ticket.
As a substitute, leveraging our experiences as enterprise operators and our ardour for contemporary improvement frameworks, we design, construct, and iterate bespoke enterprise functions on timelines measured in weeks, not months—empowering our companions to drive their subsequent chapter of progress.
Our distinctive strategy
We mix strategic enterprise consulting with a technical mastery of contemporary, visible improvement platforms (like WeWeb and Xano) to quickly construct and iterate customized software program that powers our shoppers’ operations—in a fraction of the time and price as alternate options.
Our strategy begins by immersing ourselves in our shoppers’ companies, understanding their distinctive challenges, processes, and objectives. We act as trusted advisors, uncovering inefficiencies and alternatives to revamp processes for optimum impression. We then give attention to crafting “Minimal Lovable Options” in simply 2-4 months, enabling shoppers to rapidly expertise the advantages of contemporary, purpose-built software program.
As our partnerships evolve, we proceed to remodel our shoppers’ companies by way of know-how, serving to them keep forward of the competitors and innovate inside their industries.
As we increase our consumer base and mission calls for develop, we’re excited to welcome our first devoted Product Supervisor, Enterprise Options to our staff.
On this foundational position, you’ll assume key duties from our founder, permitting them to give attention to strategic progress initiatives and function extra in a consulting capability. You’ll lead the day-to-day transformation of our shoppers’ companies by way of know-how, turning into the cornerstone of our product administration efforts.
This place will start as a part-time position, specializing in 1 of our present shoppers, with the potential to transition right into a full-time place managing 2-3 consumer initiatives as we develop collectively.
You’ll turn out to be Not often Decaf’s inner professional on our shoppers’ companies, operations, programs, and desires. Your deep understanding will drive our design and improvement groups to create and enhance software program options that not solely meet present necessities but additionally anticipate future wants, improve staff effectivity, and empower our companions to innovate inside their industries.
This position is good for somebody who thrives on the intersection of enterprise and know-how. You may excel in case you’re keen about diving deep into numerous enterprise operations, figuring out alternatives for enchancment, and main groups to convey modern options to life. Your work will immediately remodel how companies and their groups function.
In case you’re enthusiastic about taking possession in a pioneering place, managing initiatives from conception to implementation, and seeing your concepts materialize into highly effective instruments that reshape how folks work, this place gives the right platform in your expertise and ambitions.
Your key duties embrace…
Shopper engagement
- Deeply perceive consumer operations: Interact with shoppers through video calls, Slack messages, Loom movies, and different communication instruments. Ask probing questions to achieve a complete understanding of their enterprise processes and ache factors.
- Act as a trusted advisor: Construct sturdy relationships with shoppers, turning into the go-to professional on their enterprise inside our staff. Advocate for consumer wants and guarantee their views are thought-about in all choices.
- Triage and make clear consumer requests: Obtain, prioritize, and interpret consumer requests. Create actionable duties and tickets in our mission administration system. Search clarification when obligatory to make sure full comprehension of necessities.
- Information shoppers by way of discovery: Help shoppers in articulating their wants and refining their processes. Facilitate workshops or brainstorming periods to uncover hidden challenges and alternatives.
Enterprise Course of Evaluation and Documentation
- Develop and doc workflows: Create detailed course of maps, workflows, and information movement diagrams to precisely characterize consumer operations. Use instruments like Whimsical to visualise processes.
- Redesign processes for effectivity: Collaborate with shoppers to establish inefficiencies or bottlenecks. Suggest and doc improved processes that align with enterprise objectives.
- Analyze enterprise logic: Break down complicated enterprise guidelines and logic into comprehensible elements. Doc nuances and exceptions to information our design and improvement staff.
Answer Design and Necessities Administration
- Collaborate on resolution design: Work carefully with the founder/product strategist, designer, and improvement staff to conceptualize options. Take part in iterative prototyping at varied constancy ranges.
- Collaborate on info structure: Guarantee the answer’s construction and navigation align with consumer wants alongside our designer. Modify based mostly on suggestions and a radical understanding of proposed options.
- Develop detailed product necessities: Translate consumer wants into clear, detailed product specs and examined necessities within the type of person actions, person tales, and person situations. Guarantee all stakeholders have a shared understanding of expectations. Personal and iterate these necessities based mostly on suggestions and collaboration from the consumer, designers, and improvement staff.
- Prioritize options and duties: Steadiness consumer objectives with technical feasibility and useful resource constraints. Collaborate with our technical staff to create and keep a product backlog, prioritizing gadgets to maximise impression and guarantee environment friendly improvement.
- Keep complete documentation: Preserve product specs, consumer processes, and choices up-to-date. Guarantee documentation is accessible to all staff members.
Challenge Administration and Communication
- Present common consumer updates: Preserve shoppers knowledgeable about mission progress, upcoming milestones, and any modifications to timelines. Put together and share standing reviews or mission dashboards as wanted.
- Handle mission timelines: Create and oversee mission schedules to make sure well timed supply of options and merchandise. Coordinate with staff members to align on deadlines and dependencies.
- Facilitate staff collaboration: Promote efficient communication between shoppers, designers, builders, and different stakeholders. If obligatory, lead conferences or stand-ups to synchronize efforts and deal with any blockers.
- Guarantee easy implementation: Oversee the rollout of options, coordinating testing and suggestions loops. Tackle any points promptly to reduce impression on consumer’s enterprise continuity.
Steady Enchancment
- Analyze resolution effectiveness: Assess the efficiency and impression of carried out options. Collect consumer suggestions and utilization information to establish areas for enhancement.
- Suggest enhancements: Advocate enhancements or new options based mostly on evaluation and business finest practices. Prioritize enhancements in collaboration with shoppers and the event staff.
- Keep up to date on business tendencies: Preserve abreast of developments in product administration, B2B software program, and related applied sciences. Share insights with the staff to tell our methods and options.
- Refine inner processes: Contribute to bettering our methodologies for product improvement and consumer administration. Doc classes discovered and finest practices for future initiatives.
Location
Candidates from Latin America, Europe, and Africa most popular to replicate our dedication to a various and geographically dispersed staff whereas nonetheless having at the least just a few hours of overlap with USA-based shoppers when wanted.
Required Abilities and Expertise
- Bachelor’s diploma in Enterprise Administration, Info Techniques, Laptop Science, or a associated discipline: Or equal sensible expertise.
- >3 years of expertise as a Product Supervisor for B2B software program: Confirmed background in constructing operational software program for companies, ideally at startups or technology-forward consulting corporations.
- >3 years as a Enterprise Analyst or Enterprise Advisor: or equal sensible expertise. Demonstrated capacity to research enterprise processes and translate them into technical necessities.
- Experience in translating enterprise necessities into technical options: It is best to have a powerful understanding of each the enterprise and technical worlds, permitting you to work successfully with builders and make sure the software program aligns with enterprise aims. It is best to be capable to make knowledgeable choices about resolution design, guaranteeing that every one stakeholders—whether or not technical or non-technical—are on the identical web page.
- Glorious communication and language expertise: Robust command of enterprise English, each written and spoken. Capability to obviously clarify complicated info and select the simplest communication medium (e.g., design feedback in Figma, process descriptions in Notion, Loom movies, course of maps in Whimsical). Demonstrated proficiency in leveraging varied instruments to make sure clear and concise communication. Able to main and facilitating consumer calls, catching and addressing particulars in each written and verbal interactions.
- Snug with a contemporary, distant work setting: Proficiency or capacity to rapidly study instruments like Slack, Figma, ClickUp, Notion, Airtable, Zapier and digital whiteboards (Whimsical). Capability to speak proactively and work each asynchronously and synchronously.
This can be a part-time position to start out, with compensation starting from $2,300 USD to $3,300 USD monthly (2.5 day dedication), relying in your match and expertise. You would count on the full-time position to be roughly double that compensation.
We’re initially searching for somebody part-time, with the sturdy potential to transition right into a full-time position as we develop collectively.
In case you have been to come back aboard full-time, these are our perks—
- Work Hours: Embrace a versatile, 35-hour work week that emphasizes a wholesome work-life stability.
- Trip: Get pleasure from 30 days of paid trip, accumulating 2.5 days monthly. This contains native holidays.
- Firm Holidays: Profit from a handful of company-wide holidays annually.
- Work Surroundings: Expertise an asynchronous-first, calm, and deep work setting impressed by profitable distant corporations like Doist, Buffer, and GitLab. Be taught extra concerning the async-first philosophy right here.
- Stipend: Obtain a studying and productiveness stipend of $1,500 a yr to boost your work and private life. This contains funding for AI instruments like ChatGPT and membership to skilled studying communities.
- Progress Alternative: Alternative to get in on the ground-level of a rising firm, with the potential to form the way forward for how we ship our companies.
Be taught extra and apply by clicking “Apply now”