We’re looking for somebody with a powerful background in Linux and cloud applied sciences. On this function, you’ll not solely assist our prospects utilizing Environment, our open-source cloud product, but in addition present crucial assist to our inner CloudOps crew that manages our private and non-private cloud infrastructure.
This function is an thrilling alternative for these with a ardour for open-source improvement and know-how to hitch Environment. You may be a part of a devoted crew of trade professionals, and your work will contribute to the success of our customers and operations crew.
Your function will contain tackling and resolving advanced technical issues, starting from intricate cloud atmosphere points to distinctive system crashes and OS configuration challenges. We try to offer an knowledgeable stage of assist to our prospects, guaranteeing their satisfaction.
We’re on a fast development trajectory and are in search of proficient drawback solvers who’re enthusiastic about creating the subsequent era of our cloud options.
This particular person should have OpenStack, Kubernetes, Helm, and Ansible expertise. If the person has a few of the following expertise, it might be a bonus: Environment, Prometheus, Python, SRE, and Infrastructure as Code. One nice profit is that you’d have the ability to work at home.
Duties:
- Have interaction instantly with prospects and the inner CloudOps crew, dealing with points via telephone, ticketing system, and distant periods.
- Examine and resolve advanced issues associated to Environment’s portfolio of merchandise.
- Contribute to and preserve our data base, sharing data and classes discovered with prospects and the inner crew.
- Deal with every assist case you personal in accordance with our Service Stage Settlement (SLA), guaranteeing excessive buyer satisfaction by setting and assembly expectations.
Necessities:
- Bachelor’s diploma in Pc Science, Info Know-how, or a associated discipline, or equal expertise.
- Demonstrable understanding of cloud structure and rules.
- Proficiency in Kubernetes and Ceph or different storage platforms.
- Robust customer support expertise, and the flexibility to work together professionally with a various group of shoppers and inner crew.
- Capability to work independently with minimal path.
- A background test is required.
Most well-liked:
- Expertise with cloud companies, notably with a concentrate on OpenStack applied sciences.
- Related certifications in cloud applied sciences, reminiscent of Licensed OpenStack Administrator or Licensed Kubernetes Administrator.
- Familiarity with ML2/OVS or OVN.
- Understanding of networking protocols and rules, in addition to community virtualization.
Be part of our crew to contribute to the continued success of Environment whereas increasing your technical expertise in a dynamic, fast-paced atmosphere.