What you’ll be able to count on
The Onboarding & CSM (LATAM) function is devoted to delivering a best-in-class platform to our enterprise stage clients. You’ll be instrumental in fostering long-term buyer relationships, and guaranteeing distinctive buyer experiences. This individual will each drive the implementation/supply of Workvivo to our new LATAM clients, in addition to buyer satisfaction and engagement (CSM).
In regards to the Workforce
The staff is concentrated on delivering distinctive buyer success and development methods throughout Latin America for our clients. We collaborate intently with gross sales, advertising, product, and assist groups to make sure a seamless buyer journey. We tailor our method to the particular dynamics of the Latin American market. Our purpose is to drive buyer satisfaction, retention, and enlargement whereas adapting international greatest practices to suit native wants.
Duties
- Overseeing the onboarding of your clients
- Creating and executing complete success plans for patrons
- Implementing methods to make sure buyer satisfaction, retention, and development
- Monitoring buyer well being and proactively handle points or considerations
- Staying knowledgeable about market traits, competitor actions, and regulatory modifications
- Adapting international greatest practices for the distinctive wants of the Latin American market
What we’re searching for
- Expertise in buyer success, buyer expertise, or a associated subject, with experience within the Latin American market (at the least 4 years in CX or associated subject)
- Be capable of perceive the Latin American enterprise panorama, cultural nuances, and regulatory surroundings
- In a position to converse in English and Spanish and/or Portuguese
- In a position to journey throughout the area as wanted
As a part of our award-winning office tradition and dedication to delivering happiness, our advantages program gives quite a lot of perks, advantages, and choices to assist workers preserve their bodily, psychological, emotional, and monetary well being; assist work-life steadiness; and contribute to their group in significant methods. Click on Studyfor extra info.
About Us
Zoomies assist folks keep related to allow them to get extra completed collectively. We got down to construct the most effective collaboration platform for the enterprise, and at this time assist folks talk higher with merchandise like Zoom Contact Middle, Zoom Telephone, Zoom Occasions, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a quick tempo to design options with our clients and customers in thoughts. Right here, you’ll work throughout groups to ship impactful initiatives which can be altering the best way folks talk and revel in alternatives to advance your profession in a various, inclusive surroundings.
Our Dedication
We consider that the distinctive contributions of all Zoomies is the driving force of our success. To make it possible for our merchandise and tradition proceed to include everybody’s views and expertise we by no means discriminate on the idea of race, faith, nationwide origin, gender identification or expression, sexual orientation, age, or marital, veteran, or incapacity standing. Zoom is proud to be an equal alternative office and is an affirmative motion employer. All of your info might be stored confidential in line with EEO tips.
We welcome folks of various backgrounds, experiences, talents and views together with certified candidates with arrest and conviction information and any certified candidates requiring cheap lodging in accordance with the legislation.