IFTTT helps all the pieces work higher collectively. With over 25M customers, 160k Professional clients, and 1,000+ supported providers, we’re the established no-code normal for connecting something in our rising digital world. We consider IFTTT can change into the platform of selection for Digital Creators and DIYers trying to automate their companies, develop their communities, and join their houses.
This working hours for this place can be 9:00am-5:00pm PST (Monday-Friday).
As a Assist Specialist, you’ll work instantly with our Professional group. This position entails collaborating with a small group that works cross-functionally with each group at IFTTT. You’ll have a chance to make a significant affect as we construct the platform of the longer term. This place is absolutely distant.
What have you ever completed up to now?
- You’ve got a ardour for troubleshooting. You’re comfy with digging by way of logs to seek out the foundation reason behind a difficulty.
- You’ve got a knack for trendspotting. You’re in a position to instinctively discover when comparable stories are a trigger for concern.
- You’re comfy testing and re-creating distinctive points customers report back to attempt to clear up the issue or escalate to the related group.
- You’re optimistic and candid. Once you see one thing that wants consideration, you say one thing.
What’s going to you do at IFTTT?
- Effectively triage questions and suggestions from IFTTT Professional customers
- Assist IFTTT Professional customers construct Applets with filter code (JavaScript)
- Audit and enhance IFTTT assist documentation
- Assist to constantly enhance the platform documentation and in-product explanations
- Develop into an IFTTT knowledgeable who can reply inner questions from fellow IFTTTers
- Determine and reproduce technical points, documenting product enhancements, and person expertise enhancements
{Qualifications}
What key {qualifications} are we on the lookout for?
- Skilled in environment friendly troubleshooting and problem-solving
- Fluent in written and spoken English
- Expertise interacting with APIs and person authentication (OAuth 2)
- Expertise with Zendesk
- Expertise working remotely
- Expertise with e mail help or CRM instruments
- Plus: fluency in a number of written languages
- Plus: Expertise with JavaScript
Extra Data
The hourly fee for this place is $13-$25 USD. Beginning pay for the profitable applicant will depend upon quite a lot of job-related elements, which can embrace expertise, schooling, coaching, expertise, or location.