Toggl Rent is on the lookout for a hands-on, strategic chief to supervise Gross sales, Buyer Success, and Assist as we transition to the subsequent stage of development.
The wage for this place is €70,000 yearly and we’re dedicated to reviewing salaries yearly primarily based on firm and particular person efficiency.
You’ll be able to work from wherever in Europe.
About Toggl Rent
The Function
That is an thrilling alternative for somebody able to step up and leverage their expertise to refine and scale our customer-facing features, together with Gross sales, Buyer Success, and Assist frameworks.
Your mission is to construct and execute a development plan that integrates completely different approaches, resembling product-led development (PLG), inbound and outbound gross sales, and cross-selling with our different Toggl merchandise.
You’ll handle a small staff of two, working to reinforce our affect whereas collaborating intently with Product, Advertising, and different groups throughout our suite of merchandise.
Your most important obligations will likely be:
Gross sales:
- Refine and optimize the gross sales pipeline, guaranteeing effectivity at each stage, from lead technology to closing.
- Work with Advertising to align on go-to-market methods, testing messaging and refining our positioning.
- Personally handle key offers whereas mentoring your staff to deal with the remaining.
- Discover new alternatives to develop income, from upsells to account growth methods, to realize 30%+ YoY development.
Buyer Success (CS):
- Improve our onboarding course of, guaranteeing clients obtain early wins and ongoing worth.
- Proactively construct relationships with clients to scale back churn and determine development alternatives.
- Develop buyer well being metrics and a plan to repeatedly enhance them.
- Create scalable processes and playbooks to raise our staff’s effectivity and affect.
Collaboration Throughout Groups
- Be the “voice of the shopper” for Product, serving to prioritize customer-centric roadmap initiatives.
- Companion with Advertising to refine messaging and campaigns primarily based on buyer insights.
- Work throughout different merchandise within the suite to determine cross-selling or upselling alternatives.
Crew Management:
- Assist and develop your small staff, guiding them to excel in Gross sales, CS, and Assist roles.
- Determine areas the place the staff can develop—each in skillsets and numbers—to arrange for scaling.
- Act as each a strategist and a hands-on contributor, setting an instance for the staff.
Does this sound such as you?
Should-Have Expertise:
- 3–5 years in a gross sales, buyer success, or customer-facing function, inside a B2B SaaS surroundings.
- Confirmed capacity to shut offers, drive buyer retention, and improve satisfaction.
- Expertise refining and scaling customer-facing processes.
- Wonderful interpersonal and communication abilities for participating with clients and cross-functional groups.
- Strategic thinker with the power to handle day-to-day execution as wanted.
Good-to-Have Expertise:
- Publicity to reaching PMF and driving development in a scaling SaaS surroundings.
- Familiarity with CRM instruments, CS platforms, and help ticketing techniques.
- Prior expertise in a team-lead function, balancing management and hands-on contribution.
You’ll Thrive If:
- You’re energized by enhancing what’s already working and figuring out areas of untapped potential.
- You’re motivated to develop a small staff and scale processes for a extra important enterprise affect.
- You get pleasure from collaborating cross-functionally to construct an amazing product and glorious buyer expertise.
Advantages
- Freedom to decide on when and the way a lot you’re employed – we solely measure outcomes
- 24 days of paid break day a yr, plus your native holidays
- In-person meetups for team-building (bills coated)
- 4-6 weeks paid sabbatical (relying on the tenure)
- Laptop computer finances as much as €2,500 and it renews each 3 years
- €2,000 finances to arrange your property workplace, and extra €300 yearly after 3 years of tenure
- €3000 per yr for co-working house membership and/or web service at dwelling
- €4,000 per yr contribution to make use of for coaching, workshops, and conferences
- €2,000 per yr contribution for any tools or providers to enhance and/or preserve your bodily and psychological well being
- Assist for purchasing instruments you want for doing all your finest work (even eyeglasses in the event you want a brand new pair)