Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, AST (UTC -4), NST (UTC -3:30)
About us:
MightyScout is a totally distant firm engaged on an influencer advertising and marketing platform that a whole bunch of companies and types depend on. We energy influencer campaigns for manufacturers like Tonal, Monster, and Whoop to amplify their attain via influencers.
About us:
MightyScout is a totally distant firm engaged on an influencer advertising and marketing platform that a whole bunch of companies and types depend on. We energy influencer campaigns for manufacturers like Tonal, Monster, and Whoop to amplify their attain via influencers.
The group works from virtually each continent, primarily in Asia, Europe, South America, and North America.
Your function:
- This can be a hybrid distant function with working hours tailor-made to the US Pacific time zone.
- You may be liable for doing demo calls and onboarding new purchasers onto the product, guiding them on the advantages to their firm, fixing buyer requests, and any points that will come up by way of dwell assist on chat or e-mail.
Tasks:
- Take buyer calls/emails/chats to offer correct and useful solutions to their queries and considerations.
- De-escalate conditions involving dissatisfied clients, providing affected person help and actively serving to them resolve their drawback.
- Help them with utilizing MightyScout. Clearly perceive and talk the product’s capabilities.
- Determine buyer wants, make clear their requests, and analysis each situation to offer options and/or alternate options.
- Extra administrative duties assigned on an advert hoc foundation.
Necessities:
- Bilingual, fluent in English and Spanish (talking and writing)
- At the very least 2 years of associated expertise with each e-mail and video calls.
- Confirmed expertise in buyer assist/gross sales or a associated function.
- Working information and expertise with utilizing customer support software program instruments like Intercom/Crisp/Zendesk is most well-liked.
- Expertise with Docs, Excel, Slack, and Notion.
- Proficient within the English language, each written and verbal. Somebody who has nice communication expertise.
- Nice energetic listening expertise and distinctive interpersonal and rapport constructing expertise.
- Robust problem-solving talents and a focus to element.
- Empathetic, prepared and caring sufficient to go the additional mile for purchasers.
What We Provide:
- An opportunity to work with immediately with the founders
- Versatile work atmosphere – work from anyplace you need
- Alternatives for enormous skilled growth and development
Be part of Us:
We’re on the lookout for somebody who’s a powerful author, element oriented, tech-savvy, and prepared to go above and past for purchasers. If that’s you, we’d love to listen to from you!
We’re on the lookout for somebody who’s a powerful author, element oriented, tech-savvy, and prepared to go above and past for purchasers. If that’s you, we’d love to listen to from you!
Apply:
Ship us your resume and LinkedIn by way of the apply hyperlink or this manner: https://mightyscout.typeform.com/to/Iz1YI4Jq. Be sure you point out “Completely satisfied Scout” anyplace within the kind so we all know you learn this whole itemizing. Purposes that don’t point out this won’t be seen based mostly on filters utilized by our system.
Ship us your resume and LinkedIn by way of the apply hyperlink or this manner: https://mightyscout.typeform.com/to/Iz1YI4Jq. Be sure you point out “Completely satisfied Scout” anyplace within the kind so we all know you learn this whole itemizing. Purposes that don’t point out this won’t be seen based mostly on filters utilized by our system.