Distant Entry-Degree Account Supervisor at NoGigiddy

NoGigiddy is looking for a proactive and customer-focused Entry-Degree Account Supervisor to hitch our distant workforce. On this function, you’ll construct and preserve relationships with our shoppers, making certain their wants are met and offering distinctive service. This place is ideal for somebody keen to start out their profession in account administration and customer support. No school diploma is required, however sturdy communication expertise and a ardour for serving to shoppers are important.

Key Tasks:

• Shopper Relationship Administration: Construct and preserve sturdy relationships with shoppers, understanding their wants and making certain their satisfaction.
• Communication: Act as the primary level of contact for shoppers, addressing their inquiries, issues, and requests promptly and successfully.
• Account Coordination: Help in coordinating consumer accounts, together with establishing new accounts, managing renewals, and making certain all consumer info is updated.
• Downside Fixing: Establish and resolve consumer points proactively, making certain a constructive consumer expertise.
• Reporting: Put together and ship common stories on account efficiency, consumer suggestions, and repair enhancements.
• Collaboration: Work carefully with inner groups, together with gross sales, advertising, and buyer assist, to make sure consumer wants are met.
• Shopper Onboarding: Help in onboarding new shoppers, offering them with the required sources and knowledge to get began.
• Suggestions Assortment: Collect and relay consumer suggestions to enhance our providers and consumer expertise.

Abilities and {Qualifications}:

• Communication Abilities: Distinctive verbal and written communication expertise.
• Buyer Service Abilities: Robust means to grasp and meet consumer wants.
• Organizational Abilities: Capacity to handle a number of duties and prioritize successfully.
• Interpersonal Abilities: Robust means to construct and preserve relationships with shoppers and workforce members.
• Downside-Fixing: Capacity to deal with and resolve consumer points successfully.
• Time Administration: Robust means to handle time and meet deadlines.
• Technical Abilities: Primary proficiency with Microsoft Workplace Suite (Phrase, Excel, Outlook) and CRM software program.

Most well-liked Expertise:

• Expertise in customer support, gross sales, or a associated discipline is a plus however not required.
• Familiarity with CRM software program and account administration instruments is a plus.
• Earlier expertise with gig financial system platforms or staffing apps is a plus.

Schooling:

• Highschool diploma or equal.
• Related certifications or coursework in customer support, gross sales, or account administration are helpful however not required.

Working Situations:

• Distant Work: The function is distant, permitting for flexibility in work location.
• Collaboration: Common digital conferences and communications with the gross sales and assist groups.
• Instruments: Use of assorted communication and collaboration instruments, resembling e mail, video conferencing, and CRM software program.

Wage Vary:

• $20 to $27 per hour, relying on expertise and {qualifications}.