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Key ObligationsBuyer growth
About Us
Shut is a bootstrapped, worthwhile, 100% distant, ~90 individual crew of considerate people who worth autonomy and affect. We’re out to supercharge gross sales productiveness for small scaling companies with probably the most trendy, thoughtfully all-in-one, communication-focused CRM.
Our Product crew obsesses over delivering nice SaaS to serve the 6,000+ enterprise that select Shut to assist them develop. Our product growth course of is impressed by Form Up. We work in six-week cycles, considering deeply about the correct issues and transport impactful product on time. Product, Design, and Engineering work collaboratively on the most effective answer. We’re data-driven, be taught the why behind issues, give attention to use instances, and speak to our prospects each time.
In regards to the Function
We’re in search of a Director of Product to guide product growth at Shut – every little thing from long-term product technique by means of making certain high-quality releases. You’ll oversee our Product Administration and Product Design groups and can work intently with our Engineering and customer-facing groups. This function reviews to our VP of Product & Engineering and can be part of our Sr. Management crew.
Key ObligationsBuyer growth
- Get to know a lot of our particular person prospects and their issues deeply, perceive their motivations, enterprise context, and jobs to be performed.
- Lead information assortment and evaluation to higher perceive the broader traits of our buyer base and market.
- Set nice processes for our complete Product crew to be deeply customer-focused.
Product Roadmap growth
- Working intently with Phil and Management, you’ll outline product technique and imaginative and prescient in inline with firm technique and can set up objectives and a plan to make it a actuality.
- Personal product roadmap growth, from concepts by means of supply. Talk it properly internally and get applicable suggestions.
- Set objectives and objectively measure success for particular options in addition to the broader product.
- Design product initiatives round enterprise objectives, equivalent to growing NRR.
- Stability iterative enchancment of present product options with new artistic concepts to propel Shut ahead.
- Construct and ship top quality Product
- Preserve a excessive bar for product high quality, design, and performance to make Shut wonderful in fixing prospects’ actual issues and in making Shut really feel like a really trendy SaaS.
- Validate potential characteristic options with prospects to present us confidence that our investments will repay.
- Discover methods to please prospects; observe and improve NPS.
- Refine our Form Up-inspired product growth course of for EPD to collaborate properly collectively in transport impactful top quality software program on-time and in a enjoyable means.
- Maximize return on product investments by means of in-app onboarding/promotions and by speaking launches externally with prospects, in partnership with our advertising and marketing and buyer success groups.
Handle the Product Administration and Product Design groups
- You’ll have two speedy direct reviews – our Group Product Supervisor and our Product Design Supervisor, who every handle groups of three, for an preliminary crew of 8 folks.
- Be an incredible chief, casting imaginative and prescient and motivating the groups towards impactful work. Be an incredible supervisor, training radical candor, having common 1:1s, and setting objectives and alternatives for progress. Assist the crew thrive of their crafts.
- Totally personal recruitment for hiring our subsequent PM or Design crew members, making certain a really top quality bar.
Necessities
- Have to be positioned in america.
- Have important expertise (3 years minimal) in a product management/administration function.
- Have a observe report (6 years minimal) of transport top quality profitable Product, ideally at a product-focused B2B SaaS firm.
- Be comfy diving deep into analytics and metrics to tell choices and objectively outline success.
- Have a crucial eye and at all times seeking to enhance an present product or design to make it higher.
- Should be capable of often journey to fulfill prospects and for crew meetups.
Why Shut?
- Watch our most up-to-date tradition video that includes our annual crew retreat in Italy
- 100% distant firm
- Select between working 5 days/wk (customary full-time) or 4 days/wk @ 80% pay
- 5 weeks PTO + Winter Vacation Break with 2 further PTO days for yearly with the corporate
- 1 month paid sabbatical each 5 years
- Paid parental go away
- Medical, Dental, Imaginative and prescient with HSA possibility (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
- Our story and crew
Our Values
- Construct a home you wish to dwell in — Study long-term considering and motion
- No BS — Follow transparency and honesty, particularly when it’s arduous
- Spend money on one another — Construct profitable relationships along with your coworkers and prospects
- Self-discipline equals freedom — Maintain your phrase to your self and others
- Attempt for greatness — Consistently problem your self and others
How We Work Collectively
- Productiveness, High quality & Impression: We don’t observe hours. We belief you’re an grownup and know greatest find out how to prioritize, meet your objectives and contribute at a excessive stage.
- Asynchronous communication & collaboration: We’ve crew members all around the world. We don’t anticipate anybody to work untraditional hours, which means our default is async. Most groups have 2-5 hours of inside conferences weekly.
- Appreciation for Deep Work: *Throughout your regular work day, not after a day of conferences*.
- Autonomy & Freedom: Create a piece setting that’s sustainable for you. We place a excessive quantity of belief and duty with our crew members from the beginning.