Overview
This position is your ticket to ditching the every day grind and as an alternative, spending valuable time along with your family members or diving into your passions. We want somebody with a stable background in buyer help and gross sales who thrives in a distant setting.
For those who’re a multitasking wizard, capable of navigate duties with the finesse of a digital nomad, all whereas needing minimal oversight, we’re on the lookout for you! Be a part of us and rework your workday into a mix of productiveness and private bliss.
Location
100% Distant
Schedule
Monday to Friday, US Enterprise hours
Particular Duties and Duties
- Buyer Help: Reply to buyer queries promptly and precisely through chat help, guaranteeing a seamless buyer expertise.
- Gross sales Abilities: Builds relationships and might successfully handle a gross sales pipeline.
- Complaints Dealing with: Monitor and handle buyer complaints, proactively reaching out to offer help and options.
- Product Data: Maintain prospects knowledgeable about new merchandise, options, and functionalities. This consists of upselling and cross-selling numerous merchandise as acceptable.
- Course of Enchancment: Counsel enhancements to streamline buyer help processes, enhancing effectivity and effectiveness.
- Staff Collaboration: Share function requests and environment friendly workarounds with crew members, fostering a collaborative atmosphere to enhance service high quality.
Abilities and {Qualifications}
- Expertise: At the very least 2 years of expertise in buyer help and/or gross sales.
- Distant Work Proficiency: Snug working remotely and independently with a confirmed observe report.
- Self-Motivation: Proactive and self-motivated with a robust capability to work independently and in isolation.
- Buyer Service Abilities: Distinctive customer-oriented expertise, with a concentrate on delivering high-quality help.
- Communication Abilities: Glorious communication and writing expertise, able to conveying data clearly and successfully.
- Perspective: Nice and constructive perspective, with a customer-first strategy.
- Downside-Fixing: Sturdy problem-solving expertise, capable of establish options that improve buyer satisfaction and operational effectivity.
The right way to Apply
We’re dedicated to fostering a various and inclusive office. All certified candidates will obtain consideration for employment with out regard to race, coloration, faith, gender, gender id or expression, sexual orientation, nationwide origin, genetics, incapacity, age, or veteran standing.