We’re a fast-growing tech firm created by skilled worldwide skills. Our product is a top-rated on-line platform for small and medium companies to develop gross sales by way of excellent customer support. Our aim is to create a frictionless buyer expertise for particular person customers and, on the similar time, assist entrepreneurs worldwide develop their companies by giving them entry to a top-notch AI-driven device.
Working at Tidio means impacting 1000’s of corporations and tens of millions of their customers. However our purchasers aren’t the one ones who can develop with us. By becoming a member of Tidio, you may develop, too!
A couple of info about us:
- Our product is likely one of the world’s main AI customer support options, and our aim is to turn out to be no. 1.
- We’re among the many Prime 50 AI and Buyer Service Merchandise in G2’s Finest Software program Awards 2024.
- We at present charge at 4.7/5 in each Shopify and G2.
- The brand new Tidio AI characteristic (Lyro) solutions as much as 70% of shoppers’ questions in seconds and is accessible to customers even on a free plan. It’s an actual AI revolution!
- Each month, our widget is considered by 350 million distinctive customers, which is 4% of the worldwide inhabitants.
- At present, we rent over 170 improbable individuals.
- In March 2022 we secured $25 mln in a Sequence B Funding spherical (learn
TechCrunch’s article to study extra) - In June 2023, our month-to-month MRR exceeded $1M.
We’re a fast-growing tech firm created by skilled worldwide skills. Our product is a top-rated on-line platform for small and medium companies to develop gross sales by way of excellent customer support. Our aim is to create a frictionless buyer expertise for particular person customers and, on the similar time, assist entrepreneurs worldwide develop their companies by giving them entry to a top-notch AI-driven device.
Working at Tidio means impacting 1000’s of corporations and tens of millions of their customers. However our purchasers aren’t the one ones who can develop with us. By becoming a member of Tidio, you may develop, too!
Because the Buyer Success Supervisor, you’ll:
- Construct relationships with our high purchasers.
- Serve US-based purchasers with the provision for video calls within the PDT zone (9 AM to five PM).
- Determine consumer wants and deploy options.
- Conduct video coaching and showcase new options.
- Drive adoption of our product and encourage finest practices.
- Determine alternatives for development.
- Oversee a big e-book of enterprise.
- Affect retention, growth and churn charge on your purchasers.
- Create automation and flows inside our success software program that helps your efforts.
- Report on actions and outcomes.
- Acquire strategic suggestions and share it internally.
- Create impactful emails and outreach campaigns on your e-book of enterprise.
You’re the excellent match you probably have:
- Potential to cowl PTD zone (9 AM to five PM) from Monday to Friday.
- English proficiency at C2 degree or equal.
- At the least 2 years of earlier skilled expertise in a SaaS buyer success function.
- Potential to construct mutually useful relationships.
- Nice understanding of the right way to use and train others to make use of the software program.
- Expertise with buyer success or gross sales instruments (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
- understanding of industry-standard KPIs (churn charge, retention charge, web greenback retention).
- understanding of buyer expertise instruments and the {industry}.
We wish to give you:
- An opportunity to work with one of many high merchandise within the buyer expertise {industry}.
- Work with an skilled and worldwide workforce that frequently shares data and isn’t afraid of testing new options.
- Nice improvement alternatives – company-supported programs and conferences.
- Contract kind based on your preferences (B2B or contract of employment).
- Distant-first work with versatile hours.
- 26 days off assured in a yr.
- Risk to work 100% remotely or e-book a Regus coworking area in your metropolis.
- Particular person work instruments – Macbook Professional, Dell display, JBL headphones? You’ll be able to tailor the tools to your wants.
- Sport & wellness profit or its monetary equal.
- Psychological well-being program – particular person remedy classes and assets for workers.
- Free entry to one of the well-liked e-book/audiobook providers.
- Common integration occasions (company-wide conferences, workforce occasions).
What occurs while you ship your CV?
- Video name with a recruiter concerning the place and the workforce.
- A recruitment task.
- Interview with the Hiring Supervisor and the recruiter.
- Supply and fireworks
Do not hesitate and apply straight away!
Variety Assertion
Considered one of Tidio’s core values is to play truthful. Due to this fact, we deal with all candidates equally. We don’t discriminate primarily based on race, faith, colour, nationwide origin, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and number of expertise to Tidio is just primarily based on particular person advantage and {qualifications} straight associated to skilled competence.