We’re a fast-growing tech firm created by skilled worldwide skills. Our product is a top-rated on-line platform for small and medium companies to develop gross sales via excellent customer support. Our purpose is to create a frictionless buyer expertise for particular person customers and, on the similar time, assist entrepreneurs worldwide develop their companies by giving them entry to a top-notch AI-driven device.
Working at Tidio means impacting hundreds of corporations and hundreds of thousands of their customers. However our purchasers will not be the one ones who can develop with us. By becoming a member of Tidio, you’ll be able to develop, too!
Just a few info about us:
- Our product is among the world’s main AI customer support options, and our purpose is to change into no. 1.
- We’re among the many High 50 AI and Buyer Service Merchandise in G2’s Finest Software program Awards 2024.
- We presently price at 4.7/5 in each Shopify and G2.
- The brand new Tidio AI function (Lyro) solutions as much as 70% of shoppers’ questions in seconds and is accessible to customers even on a free plan. It’s an actual AI revolution! 🚀🤖
- Each month, our widget is considered by 350 million distinctive customers, which is 4% of the worldwide inhabitants.
- At present, we rent over 170 unbelievable folks.
- In March 2022 we secured $25 mln in a Collection B Funding spherical (learn 👉 TechCrunch’s article to study extra)
- In June 2023, our month-to-month MRR exceeded $1M.
Because the Buyer Success Supervisor, you’ll:
- Construct relationships with our prime purchasers.
- Serve US-based purchasers with the provision for video calls within the PDT zone (9 AM to five PM).
- Determine consumer wants and deploy options.
- Conduct video coaching and showcase new options.
- Drive adoption of our product and encourage greatest practices.
- Determine alternatives for progress.
- Oversee a big ebook of enterprise.
- Affect retention, growth and churn price in your purchasers.
- Create automation and flows inside our success software program that helps your efforts.
- Report on actions and outcomes.
- Gather strategic suggestions and share it internally.
- Create impactful emails and outreach campaigns in your ebook of enterprise.
You’re the excellent match when you’ve got:
- Capacity to cowl PTD zone (9 AM to five PM) from Monday to Friday.
- English proficiency at C2 stage or equal.
- At the least 2 years of earlier skilled expertise in a SaaS buyer success function.
- Capacity to construct mutually helpful relationships.
- Nice understanding of learn how to use and educate others to make use of the software program.
- Expertise with buyer success or gross sales instruments (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
- understanding of industry-standard KPIs (churn price, retention price, web greenback retention).
- understanding of buyer expertise instruments and the {industry}.
We want to give you:
- An opportunity to work with one of many prime merchandise within the buyer expertise {industry}.
- Work with an skilled and worldwide staff that frequently shares information and isn’t afraid of testing new options.
- Nice growth alternatives – company-supported programs and conferences.
- Contract type in accordance with your preferences (B2B or contract of employment).
- Distant-first work with versatile hours.
- 26 days off assured in a 12 months.
- Risk to work 100% remotely or ebook a Regus coworking house in your metropolis.
- Particular person work instruments – Macbook Professional, Dell display screen, JBL headphones? You’ll be able to tailor the tools to your wants.
- Sport & wellness profit or its monetary equal.
- Psychological well-being program – particular person remedy classes and assets for workers.
- Free entry to one of the crucial in style e-book/audiobook providers.
- Common integration occasions (company-wide conferences, staff occasions).
What occurs whenever you ship your CV?
- Video name with a recruiter in regards to the place and the staff.
- A recruitment task.
- Interview with the Hiring Supervisor and the recruiter.
- Provide and fireworks 😉
Do not hesitate and apply straight away!
Range Assertion
Certainly one of Tidio’s core values is to play truthful. Subsequently, we deal with all candidates equally. We don’t discriminate based mostly on race, faith, colour, nationwide origin, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and choice of expertise to Tidio is simply based mostly on particular person advantage and {qualifications} straight associated to skilled competence.