We’re a fast-growing tech firm created by skilled worldwide skills. Our product is a top-rated on-line platform for small and medium companies to develop gross sales by means of excellent customer support. Our objective is to create a frictionless buyer expertise for particular person customers and, on the identical time, assist entrepreneurs worldwide develop their companies by giving them entry to a top-notch AI-driven software.
Working at Tidio means impacting 1000’s of firms and thousands and thousands of their customers. However our purchasers should not the one ones who can develop with us. By becoming a member of Tidio, you may develop, too!
Just a few details about us:
- Our product is among the world’s main AI customer support options, and our objective is to turn out to be no. 1.
- We’re among the many Prime 50 AI and Buyer Service Merchandise in G2’s Greatest Software program Awards 2024.
- We presently charge at 4.7/5 in each Shopify and G2.
- The brand new Tidio AI function (Lyro) solutions as much as 70% of shoppers’ questions in seconds and is offered to customers even on a free plan. It’s an actual AI revolution! 🚀🤖
- Each month, our widget is seen by 350 million distinctive customers, which is 4% of the worldwide inhabitants.
- At the moment, we rent over 170 incredible folks.
- In March 2022 we secured $25 mln in a Collection B Funding spherical (learn 👉 TechCrunch’s article to be taught extra)
- In June 2023, our month-to-month MRR exceeded $1M.
Because the Buyer Success Supervisor, you’ll:
- Construct relationships with our high purchasers.
- Serve US-based purchasers with the provision for video calls within the PDT zone (9 AM to five PM).
- Determine shopper wants and deploy options.
- Conduct video coaching and showcase new options.
- Drive adoption of our product and encourage greatest practices.
- Determine alternatives for development.
- Oversee a big ebook of enterprise.
- Affect retention, enlargement and churn charge to your purchasers.
- Create automation and flows inside our success software program that helps your efforts.
- Report on actions and outcomes.
- Acquire strategic suggestions and share it internally.
- Create impactful emails and outreach campaigns to your ebook of enterprise.
You’re the excellent match in case you have:
- Capability to cowl PTD zone (9 AM to five PM) from Monday to Friday.
- English proficiency at C2 degree or equal.
- A minimum of 2 years of earlier skilled expertise in a SaaS buyer success position.
- Capability to construct mutually helpful relationships.
- Nice understanding of methods to use and educate others to make use of the software program.
- Expertise with buyer success or gross sales instruments (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
- A superb understanding of industry-standard KPIs (churn charge, retention charge, internet greenback retention).
- A superb understanding of buyer expertise instruments and the {industry}.
We wish to give you:
- An opportunity to work with one of many high merchandise within the buyer expertise {industry}.
- Work with an skilled and worldwide crew that frequently shares data and isn’t afraid of testing new options.
- Nice improvement alternatives – company-supported programs and conferences.
- Contract type in line with your preferences (B2B or contract of employment).
- Distant-first work with versatile hours.
- 26 days off assured in a yr.
- Chance to work 100% remotely or ebook a Regus coworking area in your metropolis.
- Particular person work instruments – Macbook Professional, Dell display, JBL headphones? You possibly can tailor the tools to your wants.
- Sport & wellness profit or its monetary equal.
- Psychological well-being program – particular person remedy classes and sources for workers.
- Free entry to some of the widespread e-book/audiobook providers.
- Common integration occasions (company-wide conferences, crew occasions).
What occurs if you ship your CV?
- Video name with a recruiter concerning the place and the crew.
- A recruitment task.
- Interview with the Hiring Supervisor and the recruiter.
- Supply and fireworks 😉
Do not hesitate and apply immediately!
Variety Assertion
One in every of Tidio’s core values is to play truthful. Due to this fact, we deal with all candidates equally. We don’t discriminate based mostly on race, faith, colour, nationwide origin, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and choice of expertise to Tidio is simply based mostly on particular person advantage and {qualifications} immediately associated to skilled competence.