Compensation: $875,000 PHP (10% efficiency bonus)
Concerning the Position
Virtru is on the lookout for a Buyer Success Supervisor to affix our SMB Buyer Success crew. This new function will probably be answerable for managing a big pool of small accounts. You can be answerable for proudly owning a big ebook of accounts and assist drive most worth from and impression throughout the ebook.
To achieve this function, you’ll must be comfy studying new applied sciences and speaking efficiently with a variety of buyer personas. You’ll must take buyer success processes from different elements of our enterprise and discover methods to use them at scale throughout a big buyer base (hundreds of accounts).
Obligations embrace:
- Onboard and prepare new prospects on Virtru’s merchandise in each 1to1 trainings and group webinars.
- Handle and run renewals for strategically vital prospects.
- Proactively interact low-usage and at-risk prospects to stabilize the account.
- Briefly personal accounts for mounted engagement durations, resembling onboarding, at-risk eventualities, and account evaluations.
- Execute 1 to Many campaigns and sequences designed to drive engagement, utilization, and buyer success at scale (ex. Run re-engagement campaigns for low-usage prospects).
- Monitor and analyze buyer utilization and engagement to determine alternatives to ship worth throughout the bottom.
- Generate invoices, work with our companions, and soar in to help our Accounting crew with collections for overdue and delinquent accounts.
- Assist refine processes, performs, and sequences that permit future CSMs to seamlessly fold into our pooled mannequin.
- Leap in to deal with another outlier eventualities throughout the bottom.
About You
- 4+ years expertise working in a customer-facing function (help, gross sales, buyer success, account administration, and so on.)
- A minimum of 2+ years of expertise supporting technical merchandise, purposes and/or environments.
- Expertise working coaching calls
- Skill to work together with each technical and non-technical employees and prospects.
- Sturdy technical aptitude and problem-solving expertise.
- Constructive, customer-oriented perspective
- Snug working in a fast-paced atmosphere, each independently and in a crew.
- Distinctive written and verbal communication expertise
- Sturdy organizational and prioritization expertise
Additional Credit score (Not required however will turn out to be useful!)
- Expertise working in a pooled CSM mannequin.
- Salesforce/Outreach Expertise
- Expertise with renewals and/or negotiations.
Virtruvian qualities that may set you up for achievement:
- Considering outdoors of the field to respectfully problem your teammates and managers within the pursuit of excellence
- Sturdy sense of urgency with an action-oriented mindset
- In a position to collaborate and adapt to shifting priorities as enterprise wants evolve
- Snug with asynchronous communication together with slack, e mail, zoom, and so on.