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Do you take pleasure in being part of an entrepreneurial crew, all working collectively operating at full velocity to ignite a disruption within the tech business? Are you additionally excited by main and rising our Buyer Success division, and dealing with our customers to make sure exemplary assist and repair?
We’re Vidalytics.com. A video advertising platform that helps entrepreneurs scale their companies within the face of larger, better-funded rivals. We do that with the superior instruments in our video advertising & internet hosting platform. We’re 6 years previous 🎂 and rising 50-100% per yr. And also you’re going to be part of the crew that can add a couple of zeros to that progress fee.
What You’ll Be Doing (Job Duties) 😃
- Make sure the Buyer Success division is following finest practices, and nothing is falling by means of the cracks
- Coordinate inbound gross sales leads with Head of Gross sales (attend and current on demos, coordinate contracts and pricing negotiations for enterprise customers)
- Meet with enterprise customers to elucidate new options
- Outreach to customers that go over plans to seek out options for them
- Proactively guarantee customers are getting essentially the most out of our product
- Replace inside documentation
- Run L10 Conferences for the Buyer Success crew
- Personal and keep our HubSpot CRM
Necessities 😃
- 2+ years of expertise in Buyer Success, ideally for a SaaS or technical product
- Glorious communication expertise, written and verbal, you’ll be speaking with our customers continuously
- Glorious problem-solving and decision-making expertise
- Autonomy – we gained’t maintain your hand, however deadlines have to be met. That is particularly essential since we’re a distant crew.
- Impeccable consideration to element
- Empathetic method to serving to our customers succeed
- Expertise working consumer CRMs, ideally HubSpot
Good-to-have 😃
- Skilled with Intercom, ClickUp and Jira
- Primary understanding of HTML / CSS / Javascript ideas (we’re a SaaS in any case!)
- Means to work with touchdown web page builders similar to ClickFunnels or Convertri for assist functions
What You’ll Love About Us (Advantages and Perks) 😉
- Excessive efficiency firm tradition. You gained’t be a cog in a machine. Reasonably you’ll be a key member of a excessive efficiency crew that’s getting shit performed. It is a place to develop and notice your potential, it doesn’t matter what degree you’re at in your profession.
- No workplace politics. We’re small and flat. There isn’t a bullshit of making an attempt to bop round delicate subjects. Divert sources from different division’s tasks. We’re direct, we’re trustworthy, we’re right here to perform massive audacious targets.
- We worth your concepts. At Vidalytics, my door is at all times open. Need assistance? Let’s discuss! Have a imaginative and prescient for the way forward for the corporate? I need to hear it! Suppose I suck at my job? Assist me develop!
- Relaxation and rest. Workers get 20 days of PTO.
- Skilled growth. Need to proceed your training? Vidalytics pays for lessons, conferences, and extra.
- You’re greater than an worker, you’re an individual. Each co-worker you’ll meet is dedicated to treating you with respect and kindness. You gained’t hear stuff like, “It’s simply enterprise.”
- It is a resume-making place, the place you’ll study quite a bit and have numerous duty. You don’t have to attend for somebody to die or retire to maneuver up, like in a mega-corp.
- Entrepreneurial to our core – Not solely are we a startup, however we’d like intrapreneurs that can assist us scale, and we’re seeking to begin different sister corps in time to type a portfolio of corporations, which you possibly can be a co-founder of.
Our Management Group 😉
You may work straight below our Head of Product, Erika, who resides in Warsaw, Poland. She is an eclectic skilled, with a different talent set and a ardour for group, product and design. She oversees the Agile course of in our firm and is straight concerned within the prioritization of duties and options, alongside our Product Managers, CEO and Head of Engineering.
Patrick, our CEO, is a veteran on-line marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped a number of startups to profitable companies each on-line and offline. He leads the operations, and gross sales / advertising for the corporate.
Vidalytics’ Values
(Sure, We’re Really Severe About These) 😇
- Knowledge – As a lot as we’re in a position to, we use knowledge to reply questions, give bonuses and promotions. Not primarily based on politics and titles. However knowledge or not, when a choice is made, it’s time to get on board.
- Scrappy Entrepreneurial Mindset – We’re a startup. You get numerous freedom, duty and autonomy, however then at occasions we have to do no matter it takes to ensure we survive. In order for you a straightforward job, go work on the authorities.
- Radical Candor – The idea is rooted in two fundamental ideas: caring personally and difficult straight. This fashion we’re in a position to obtain a steadiness that promotes progress, belief, and constructive suggestions. You may name out anybody from the CEO on down. Simply you’ll want to assault points and never folks. 😉
- Excessive Efficiency – It is a place to be your finest. To work with people who find themselves placing out. develop, study and see what you’re fabricated from. For hyper studying.
- Accountability – Do what you say. And personal what you’ve performed. Errors occur. However the worst factor that may occur is when somebody doesn’t personal and study from them.
- Progress – We’re ALL continuously studying and rising. In any other case we are able to’t scale with the enterprise and for our teammates. We spend an excessive amount of time at work to not be getting higher. It is a place to study, get higher, and dare we are saying self actualize.
👩🏻
Erika Lehmann
Co-Founder / Head of Product @ Vidalytics