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About Rainforest
Rainforest QA is a crew of sensible, devoted individuals who love working collectively to assist our clients succeed. As a small startup, we worth excessive possession, drawback fixing and transferring rapidly.
Rainforest offers High quality as a Service (QaaS): every thing a software program firm would possibly want — together with tooling, experience, and a workforce — to resolve practical testing wants. We’ve constructed our no-code take a look at automation platform for engineering leaders who wish to catch extra bugs with out slowing down the discharge course of or burdening engineers.
Concerning the Function
We’re on the lookout for an skilled, collaborative, passionate Buyer Success Supervisor to hitch our Tribe! This CSM will information clients by means of seamless implementation, advise them on inserting Rainforest into their software program improvement lifecycle, maintain them abreast of the most recent product enhancements and greatest practices, and personal the industrial relationship.
We’ve recognized an ICP that will get genuinely excited once we introduce our one-of-a-kind answer. Our product is intuitive and progressive, and our fully-managed service is outstanding.
The perfect candidate has a confirmed observe document of success working in an early-stage startup and owing buyer relationships from onboarding to adoption and growth. They’re comfy and assured working with technical personas (CTO, VP Eng, Head of Product), conversant in the Software program Growth Lifecycle (SDLC) and obsessed with creating an distinctive buyer expertise. You’ll function a buyer advocate — representing the voice of the shopper internally and collaborating with cross-functional roles to persistently enhance the shopper expertise.
Tasks
- Personal a e book of 40+ accounts with ACV of $50k+ from onboarding to adoption and growth
- Intention for 100%+ internet greenback retention of ICP clients
- Act because the trusted advisor, guide and venture supervisor to product and improvement groups trying to make sure high quality software program supply to their clients
- Construct value-based relationships with clients making certain alignment on key targets, from govt sponsor to particular person contributor
- Present teaching and coaching to enhance adoption and utilization of Rainforest inside the buyer group
- Determine profitable clients and switch them into advocates and promoters as measured by referrals, CSAT, and NPS scores, in addition to participation in case research, webinars and blogs
- Synthesize suggestions and patterns to share with our Product crew
About You
- 3+ years as a Buyer Success Supervisor inside a early stage SaaS know-how firm
- Want to work in a customer-facing function and develop relationships with clients at a number of ranges
- Confidence managing the industrial elements of buyer relationships together with renewals and upsells
- Expertise working with Product, Growth, Engineering, and/or QA organizations
- Capability to interrupt down ambiguous issues into concrete, manageable elements and assume by means of optimum options
- Observe document of deploying a consultative and solution-oriented method for patrons
- Robust listening abilities; somebody who actually hears what the shopper wants even when it means having to dig a degree (or a number of) deeper
- Expertise working intently with C-level executives inside buyer organizations
- Extremely organized, with robust venture administration abilities to assist purchasers meet deadline-driven targets
How we’ll reward you
- Aggressive wage
- Fairness
- Limitless paid-time off
- Firm off-sites to bond along with your crew and discover thrilling locations world wide
- 100% medical, dental, and imaginative and prescient insurance coverage protection. 85% for dependents
- Voluntary 401k program
- Paid parental go away
- Totally distant tradition
About The Firm
Rainforest QA is a Y Combinator firm and has raised greater than $50 million from prime traders. We’re totally distant, with our crew distributed across the globe. We champion a perception that life is about greater than work and that we’re all chargeable for fostering a tradition that helps a various set of existence.
A Observe on Variety and Inclusion
At Rainforest we consider that various groups enhance our enterprise. We’re an equal alternative employer and don’t discriminate on the premise of race, faith, colour, nationality, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing.