Filestage frees folks from chaotic approval processes, making work extra joyful and productive. From giant enterprises to impartial companies, our evaluation and approval platform helps groups share, talk about, and approve all their recordsdata, multi functional place – together with paperwork, designs, pictures, movies, and audio recordsdata.
We’re a totally distant workforce with folks working in house places of work, co-working areas, and occasional retailers all around the world. Collectively, we’re on a mission to create a seamless approval course of that helps folks ship their finest work.
We have raised our Sequence A and have over half one million customers throughout 500+ firms, together with AB InBev, LG, Havas, GroupM, and Emirates. So in case you’re on the lookout for a fast-growing startup in a booming market, you’ve got discovered it!
What you’ll be engaged on as our Buyer Success Supervisor (Americas)
That is your probability to assist form the way forward for our distant firm. We consider {that a} sturdy Buyer Success Workforce is the spine of wholesome enterprise development.
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You construct a superb relationship along with your clients. You’re employed carefully along with your clients, construct relationships and make them pleased customers who will gladly suggest Filestage to others.
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You flip clients into skilled customers. You assist clients get probably the most out of Filestage software program in coaching classes or by answering assist associated questions by way of chat, e-mail, cellphone, webinars and video conferencing, and by actively sustaining and using our assist centre articles. Don’t be concerned, our clients are pleasant and do not chunk 😉
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You proactively search for methods to make our clients much more profitable. Along with your contribution to buyer success, you enhance the lives of artistic folks and venture managers across the globe. You’re dedicated to your shoppers and assist them discover pragmatic options and enhance their workflow.
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You drive the expansion of Filestage. You at all times have your feelers out and discover alternatives to develop and broaden in your shoppers’ firms and to additional distribute Filestage software program.
Life at Filestage
We consider persons are extra productive once they can select their very own schedule. So we’re proud to supply fully-remote roles that provide the good steadiness between work and life.
Listed here are a few of the advantages you may sit up for at Filestage:
- Work from the place you’re happiest and revel in a versatile schedule. We’ve been absolutely distant from the beginning, supplying you with the chance to fulfill folks all around the world and broaden your horizons.
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For this function, we’re on the lookout for somebody based mostly within the Americas timezone to ensure there’s a excessive time overlap with our workforce members, clients, and companions.
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Meet up in actual life. All of us journey collectively no less than annually at our workforce retreat to have enjoyable and get to know one another.
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Get pleasure from a powerful workforce tradition. We’re a bunch of information seekers, reflective thinkers, clear communicators, objective homeowners, drawback solvers, and workforce gamers. These are the values we try for to assist us obtain our mission.
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Be part of a contented workforce. We’ve been rated 5 stars on Glassdoor by our beautiful workforce. You may check out our opinions right here.
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Create a workspace that fits you. You’ll get a €1500 funds for {hardware}, as properly €500 for house workplace to purchase no matter that you must do your finest work – together with a pc, webcam, or standing desk.
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Get 36 days of vacation. Loads of time for metropolis breaks, summer time escapes, and all the things in between. You’ll additionally get a half day in your birthday to present you an opportunity to have a good time!
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Proceed to develop and develop your profession. We care about your growth and wish you to have the ability to study new issues! After six months within the firm, you’ll get a funds to have the ability to use for private growth.
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Make your voice heard. We belief our workforce members to make one of the best selections to attain their objectives, so that you received’t must put up with micromanagers right here.
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Say goodbye to pointless conferences. We observe what we preach in terms of productiveness, so you may anticipate flat hierarchies, quick iterations, and no bullshit conferences.
What you’ll convey to the function
● You take pleasure in connecting with folks. You understand the definition of empathy with out checking Wikipedia and put it into observe day by day.
● You’re keen about buyer success administration and buyer assist. You’ve gotten expertise in buyer success administration or account administration. Gross sales expertise is extremely valued.
● You’ve gotten enterprise acumen and revel in advising clients and consultative promoting.
● You’re taking possession. You’re crammed with ardour to take accountability and to make issues occur. You’re an brisk self-starter who needs to make a tangible affect on a quickly rising product and firm.
● You’re a workforce participant. You perceive that we will solely achieve success as a workforce. Like everybody else in our nice workforce, you might be truthful, sincere and respectful — and you might be able to have numerous enjoyable.
● You’re fluent in English. Talking Spanish is a plus.