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Do you additionally want suggestions was extra significant at work?
Giving and receiving suggestions may be daunting, however we imagine giving useful suggestions is a superpower that anybody can study.
Our SAAS platform, Small Enhancements, helps firms worldwide, like DuoLingo, Trivago, and Zapier, embrace a tradition of suggestions and progress that permits them to take motion and make small enhancements geared towards private and profession growth.
We’re a passionate and pleasant group of 15 folks, primarily based mostly in Berlin, with some colleagues working remotely within the US. You possibly can study extra on our About Us web page.
People who find themselves enthusiastic about constructing significant long-term relationships with our clients and go above and past to companion with clients, caring deeply about their success with our software. The perfect candidate has expertise participating with clients in any respect ranges to develop belief and mutual understanding.
Candidates are extremely adaptable and self-starters who search for methods to enhance their work. They’re comfy with danger and uncertainty and are comfy working with group members from completely different cultures and backgrounds in numerous time zones and international locations.
Who we’re not in search of:
Individuals who give attention to onerous promoting or are in search of a commission-based function. We’re not a conventional gross sales group. We imagine in partnering and delivering long-term success to our clients, not closing offers in any respect prices.
Candidates who would really like a strict work course of and are uncomfortable with uncertainty. We take dangers and encourage all group members to enhance our methods of working by way of studying and growth and leveraging business finest practices.
On this function, a typical day seems to be like:
- Present a session name for pre-qualified firms to find in the event that they’re the appropriate match.
- Onboard new clients to get arrange with their accounts and roll it out to their group. Stay in shut contact throughout this era and attain out proactively.
- Proactively attain out to clients you are an account proprietor to have interaction in renewal and upsell alternatives.
- Determine alternatives for patrons to develop into Suggestions Heroes (Buyer Advocates)
- Use our instruments like Vitally, Hubspot, Intercom, and firm Slack channels to speak together with your group and clients and observe buyer information.
Who you may be working with:
- You may work intently with our US Head of Buyer Success, Lindsay Sanders, to develop accounts and develop enterprise from our US market.
- Our group works remotely, however we meet in individual not less than as soon as per thirty days within the Austin space, and our final firm journey was to Amsterdam.
- Our group in Berlin, Germany, works in cross-functional groups, and you will have the chance to hitch these initiatives to construct your profession profile in progress and retention, working and connecting remotely.
- No less than 2–3 years expertise in gross sales, account administration, buyer success, or HR.
- Robust communication abilities, with the flexibility to construct rapport with purchasers and group members.
- Demonstrated means to work in a fast-paced surroundings, prioritizing duties and managing a number of initiatives concurrently.
- A plus you probably have B2B or HR Tech expertise.
- We’re providing between $60-70k in annual wage relying on expertise and {qualifications}
- Medical, imaginative and prescient, and dental well being protection
- 21 days of paid trip within the first 12 months, growing with tenure and 10 public holidays
- A $500 price range to arrange your property workplace
- An annual $1,200 wellness price range
- An annual $3,500 studying and growth price range
- A hybrid working surroundings with month-to-month meetups in or across the Austin space
Why you may love working at Small Enhancements:
Right here are some things our CS Director, Lindsay, loves about working right here (She joined the group in December 2019).
Autonomy and collaboration are extremely valued at Small Enhancements. We’re not only a group however a close-knit neighborhood that values one another’s enter. I respect the liberty to take possession of my work whereas collaborating intently with my colleagues. Whether or not engaged on particular person initiatives or dealing with challenges collectively, the spirit of collaboration is all the time current. For instance, based mostly on suggestions from the corporate, we’re working in squads to enhance cross-functional collaboration to work towards our objectives.
Steady studying and progress are among the finest issues about working at Small Enhancements. Right here, we’re inspired to stretch ourselves, tackle new challenges, and broaden our talent set. By way of workshops, coaching classes, or just studying from my friends, there may be all the time a chance to develop and develop professionally.
Suggestions and innovation are a part of our tradition. We’re always working to enhance, and giving/receiving suggestions is one thing we apply typically. For instance, we not too long ago took the MasterClass for Radical Candor with Kim Scott as an organization. I respect that I can overtly share my concepts and views, figuring out they’re going to be met thoughtfully. Being a part of a group that values transparency, communication, and steady enchancment is extremely rewarding.
Right here are some things your fellow Buyer Success Advisor, Alec, loves about working right here (He joined the group in July 2024).
This group lives by its values! I’m appreciated for my particular person abilities and information. Regardless of being surrounded by extraordinarily clever folks from whom I study day by day, I really feel that my suggestions and enter are simply as beneficial.
You may be free to advocate for organizational enhancements and bounce concepts off your friends. Your concepts are extraordinarily beneficial to this group (even when these concepts are partially carried out, turned down, or are the premise for even higher concepts from one among your educated and useful teammates). You’ll slot in splendidly in the event you carry a spirit of innovation.
You may be given ample alternatives to tackle cross-collaborative initiatives that curiosity you, are geared towards your particular person progress, or replicate your specific talent set. You can even say no to initiatives or additional duties that may stretch your bandwidth too skinny or aren’t of curiosity to you so as to carry your full focus to the initiatives that can can help you make the very best affect.
Each firm says they prioritize work-life steadiness, however that is the true deal.