Higher Reviews is looking for a data-savvy buyer help agent to supply world-class help for our quickly rising SaaS app.
Higher Reviews was based in 2017.
We’re a small workforce of extremely efficient people working throughout three continents.
Our product is an information evaluation & reporting SaaS app, trusted by over 4,500 companies.
We’re on a mission to supply the most effective device for analyzing information from common apps and APIs.
Our app is presently obtainable on Shopify, Stripe, and QuickBooks, and we’re working laborious to broaden to different platforms.
Job Kind: Full-time, Distant
It’s primarily a buyer help function.
Most of your time might be spent studying and replying to electronic mail queries from prospects by our helpdesk device (HelpScout) together with reside chat help to pick out prospects.
Widespread buyer queries embrace:
- Requests to create customized stories and customized formulation
- Serving to retailers schedule and arrange stories in Google Sheets
- Investigating and explaining report outcomes
- Requests about options, capabilities, pricing, refunds and normal interface questions
- File movies to exhibit the performance of the app that helps reply particular buyer questions
On a much less frequent foundation, you might be required to:
- Write documentation about numerous options of the app
- Bounce on cellphone/video calls with bigger prospects to coach and stroll by numerous options (that is uncommon)
The function gives alternatives for development as the corporate grows as effectively.
We worth extremely efficient people who’re captivated with their work and possess the next abilities:
Wonderful written English, with clear, concise, and grammatically appropriate communication. That is essential for buyer replies, product documentation, and inside communication.
Tenacity in tackling new and distinctive report requests, contemplating numerous options to seek out the optimum one.
Love for information and numbers
When you don’t want intensive expertise with information instruments, you need to have a consolation and curiosity in working with information. Expertise with Excel formulation or SQL is a plus, however not required.
- Proficiency with information evaluation instruments comparable to Excel, SQL, Tableau, PowerBI, Google Information Studio, or related instruments. Familiarity with these instruments will assist you rapidly adapt to our app.
- Expertise in e-commerce, accounting, or finance. Familiarity with these domains might be helpful as our stories typically analyze orders, transactions, and monetary information.
- Skill to create participating screencasts for documentation and tutorial functions.
- You have to be comfy working from residence or one other distant atmosphere, with a devoted workspace and dependable, high-speed web entry.
- You should be a self-starter, proactive, and able to working independently with minimal supervision.
- You have to be obtainable and on-line throughout working hours, as we incessantly talk by way of chat.
- Clear and frequent communication is crucial, together with common updates in your progress, recommendations, points, and questions.
- Your writing abilities might be put into follow each day to speak internally and externally.
- You’ll be part of our workforce as an unbiased contractor / sole proprietor and might be liable for paying your personal taxes.
- Devoted onboarding with screen-sharing classes with workforce members.
- A supportive workforce with a clear, public-by-default communication tradition.
- Versatile work schedule with common check-ins to trace your progress.
- Honest compensation based mostly in your abilities and site.
- 25 days of paid go away yearly.