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We’re hiring a customer support consultant to handle buyer queries and complaints. Additionally, you will be requested to course of orders, modifications, and escalate complaints throughout plenty of communication channels. To do properly on this function you want to have the ability to stay calm when prospects are annoyed and have expertise working with computer systems.
Buyer Service Consultant Tasks:
- Sustaining a optimistic, empathetic, {and professional} angle towards prospects always.
- Responding promptly to buyer inquiries.
- Speaking with prospects by means of numerous channels.
- Acknowledging and resolving buyer complaints.
- Realizing our merchandise inside and outside in an effort to reply questions.
- Processing orders, types, purposes, and requests.
- Maintaining information of buyer interactions, transactions, feedback, and complaints.
- Speaking and coordinating with colleagues as obligatory.
- Offering suggestions on the effectivity of the customer support course of.
- Managing a workforce of junior customer support representatives.
- Guarantee buyer satisfaction and supply skilled buyer assist.
Buyer Service Consultant Necessities:
- Highschool diploma, common schooling diploma, or equal.
- Potential to remain calm when prospects are burdened or upset.
- Comfy utilizing computer systems.
- Expertise working with buyer assist.
Please connect the next, ( Identify, Telephone quantity or resume). Thank You !