Buyer Help Supervisor [English + German]
This isn’t a individuals administration place
About komoot
In regards to the function
Do you get pleasure from guiding customers to the correct options? Does fixing tough issues really feel rewarding? Have individuals informed you that you may clarify issues clearly each in particular person and in writing? In that case, we’d love to listen to from you.
What you’ll do
Help our customers by way of e mail in addition to reply their questions on all channels (tickets, boards, social media, retailer critiques, and so on).
As the primary level of contact, take possession of buyer inquiries and drive every difficulty towards a swift and efficient decision.
Handle instances from begin to end, from preliminary report and replica to writing bug reviews and attaining decision.
Deal with technically advanced and escalated instances.
Work with builders and QA to seek out and remedy vital bugs within the wild.
Successfully collaborate and talk with workforce members on duties equivalent to clearing ticket backlogs as they arrive up.
Help with managing initiatives and processes that intention to enhance how we assist our prospects.
Interested by how we work?
Core Communication time between 10 am – 3 pm (Berlin Time). We all know individuals have totally different life, which is why now we have versatile working hours with core time for synchronous interplay. You possibly can manage your workday in the way in which that most accurately fits you, your loved ones, and your wants.
We work on a mission foundation in cross-functional groups to make sure that we collaborate on our objectives, transfer ahead easily with open traces of communication, and obtain outcomes as a workforce.
Each Monday morning, now we have a whole-company presentation the place you hear about initiatives throughout the enterprise, encourage one another, and share nice work.
We use instruments like Trello, Slack, Miro, Zoom, and Google Drive every day to remain related, collaborate simply, and handle initiatives.
You’ll achieve success on this place if you happen to
Are excited to affix a buyer assist workforce for the long term to make an influence on how individuals expertise the outside.
Have excellent communication expertise in German and English. Further languages (e.g. Dutch, Italian, Spanish) are welcome.
Are open to versatile scheduling, together with occasional weekend assist.
Have 2+ years expertise working in on-line or tech assist, and also you find it irresistible.
Have a pointy eye for figuring out and reporting technical bugs, with confirmed expertise in troubleshooting and guiding prospects via resolving points successfully.
Have expertise engaged on enhancing assist processes and documentation.
Can clarify advanced technical subjects to each colleagues and prospects with a spread of technical experience.
Are extremely self-driven, accountable, well-organized, and in a position to deal with competing priorities.
Are optimistic, interested by our customers’ wants, and eager to enhance their expertise.
Have an curiosity in how AI may improve assist processes and buyer experiences.
Have a ardour for out of doors sports activities, cellular apps, wearables, or bike computer systems.
Why you’ll find it irresistible
Your work will contribute to serving to thousands and thousands of individuals get pleasure from pretty out of doors experiences.
We’ve been a remote-working firm since 2017, which means: We’re distant by default, have frameworks and methods in place, and know find out how to do it effectively.
You’ll grow to be a vital a part of our various and worldwide workforce, with colleagues based mostly in 19+ nations throughout Europe.
You possibly can work from wherever you need, be it a seashore, the mountains, your home, or anyplace else that lies in any time zone between UTC-1 and UTC+3.
38 paid days off (inclusive public holidays) – you’re free to take these days at any time when it fits you, together with a well-deserved winter vacation break.
We love seeing individuals develop. That is why every workforce member will get €2,000 and three further days to spend on skilled improvement annually. Lessons, conferences, books – your selection!
Prices lined to your co-working area membership or your work-from-home workplace setup and the most recent units and gear to do your finest work.
Dive a bit deeper and study…