*Your CV have to be submitted in English so as to be thought of*
We’re open to this particular person residing anyplace in Colombia – all we ask for is a secure web connection.
As a Buyer Help Specialist, you may be accountable for working immediately with HubSpot clients, throughout all product traces and all buyer channels. You’ll associate with our clients to resolve points and assist them construct familiarity with, and successfully use, quite a lot of instruments inside HubSpot. You’ll try to ship a human centered, useful and consultative Help expertise by way of artistic problem-solving, considerate communication & tailor-made answer design that solves roadblocks and places clients again on monitor to attaining their key enterprise outcomes.
- Talk with clients by way of cellphone, stay chat, and e-mail, to successfully resolve points, adapting to fluctuations within the quantity of incoming inquiries.
- Apply troubleshooting frameworks to check, recreate, and examine technical queries to take away boundaries and assist clients get again on monitor as shortly as doable.
- Establish and diagnose software program points to repair and enhance the product expertise for our clients.
- Make the most of the complete potential of inner assets and instruments to be taught and adapt to a rising product and a fast-changing business.
- Apply enterprise acumen in buyer interactions to proactively establish alternatives to develop their enterprise, by way of the utilization of our software program, and convert these alternatives into leads for Gross sales.
- Talk considerate, empathetic, and full resolutions tailor-made to every buyer, working with clients with their general Hubspot expertise in thoughts that develop their companies higher.
- Collaborate inside HubSpot (with groups resembling Buyer Success and Product) to retain and develop clients on our platform.
- Be a task mannequin and a trusted advisor by showcasing HubSpot values and a buyer centric method in each buyer interplay.
We’re searching for individuals who:
- Are fluent in English and Spanish.
- Are self-motivated, all the time curious, and constantly desirous to be taught, with a development mindset.
- Are efficiency oriented and display a robust buyer first mentality by offering top quality service to a constant variety of clients day by day.
- Thrive in a dynamic and collaborative atmosphere and are snug with change, ambiguity, working autonomously and utilizing common sense to make selections that remedy for the client.
- Are searching for to obtain common suggestions and training that will help you develop competencies related to make you profitable within the function.
- Are capable of perceive and make the most of documented data, in addition to make the most of present and rising applied sciences to offer finest at school help.
- Are motivated by constructing technical abilities, and buying in-depth data about our product and associated technical ideas.
- Embody our HEART values and add to our firm tradition.
- Work assorted weekday shifts from 7:00 am to eight:00pm Colombian time, with doable weekends shifts. Extra time and vacation shifts are non-compulsory, and shift topic to alter based mostly on enterprise want.
What onboarding/this job seems like:
- First 5 days: Get to know HubSpot as an organization, working atmosphere, and gear. Arrange your accounts and be taught all about your new office.
- 30 days: Study the ins and outs of how the help staff operates. Take apply and actual buyer circumstances, and sharpen the purpose in your troubleshooting. Get to know your teammates and staff leads.
- 90 days: Deepen your experience and find out about our varied channels of communication.
- 180 days and past: You’re able to fly by yourself. You continue to have loads of help however your independence will probably be shining!
Expertise and Expertise:
- Motivated by customer-facing interplay. You could have an opportunity to speak to people who find themselves very enthusiastic about working with HubSpot instruments, and it may be very rewarding to staff up with them.
- A curiosity for technical deep-diving and troubleshooting. We don’t all the time have the solutions immediately, so you have to get pleasure from discovering them!
- Stable communication and writing abilities. We must be fast, clear, concise, and pleasant. We need to get our clients again to work in a jiffy, and have time doing it.
- Time administration and group. There are many shifting elements and it is very important take note of the precise ones on the proper time.
- A need to be taught and develop. Fixed change and development are the one factor you’ll be able to depend on on this business. That is thrilling if you’re open to it.
- An curiosity in, or understanding of, fundamental Web and data know-how. You don’t must be a grasp of coding internet functions, however the extra you perceive, the less complicated it will likely be to find out outcomes for our clients. You’ll be utilizing on-line instruments all day lengthy, so familiarity with Google Suite, JIRA, Chrome developer instruments, and others could be good to have, however not vital. We’ll educate you all you have to know!
At HubSpot, we worth each flexibility and connection. Whether or not you’re a Distant worker, or work from the Workplace, we would like you to start out your journey right here by constructing sturdy connections together with your staff and friends.
In case you are becoming a member of our Engineering staff in a full-time function, you may be required to attend a regional HubSpot workplace for in-person onboarding. For those who be part of our broader Product staff, you’ll additionally attend different in-person occasions resembling HubSpot’s annual PEER week, your Product Group Summit, and different in-person gatherings to proceed constructing on these connections.
For those who require an lodging as a result of journey limitations or different causes, please inform your recruiter in the course of the hiring course of. We’re dedicated to supporting candidates who may have various preparations.