Time zones: EST (UTC -5)
Observe: Contra communicates with candidates by way of @contra.com domains solely. We by no means ask for cash from potential workers. For the most recent job postings, go to Contra Careers.
Who We Are And What We Do:
Contra is revolutionizing the world of labor. Contra supplies firms with an industry-leading, all-in-one platform to handle and scale their versatile workforce.
In a world the place work is changing into extra versatile and undertaking based mostly, Contra is main the best way in making the world’s platform for project-based and versatile work. Our platform affords all the mandatory instruments for hiring, onboarding, managing, and paying versatile expertise. Contra has raised over $44M from high VC’s together with NEA, Uncommon Ventures and Cowboy Ventures.
Why Be part of Contra’s Journey?
Contra isn’t simply one other HR instrument. Contra is constructing a brand new sort of platform for the way forward for work. As each folks and corporations look to undertake extra versatile working kinds and expertise methods, we’re main the best way, with a community of over 500k freelancers and 15k shoppers who rely upon Contra to work collectively and collaborate, 100% commission-free.
About You:
As Buyer Help at Contra, you may be devoted to responding to messages from our freelancers and shoppers, sustaining our assist operations to maintain our platform working easily. You will work on boosting key metrics, refining consumer interactions, and above all — ensuring each consumer has an amazing expertise.
Duties:
- Present world-class assist by taking possession on consumer points each on the freelancer and consumer aspect – working intently with the engineering, product and different groups to deal with and resolve consumer points shortly.
- Turn into a Contra product knowledgeable – specializing in consumer workflows, integrations, and platform performance.
- Work with a way of urgency and shortly establish root reason behind points and guarantee SLAs/turnaround occasions are met.
- Recommend course of enhancements and introduce greatest practices for operations.
- Present common insights and suggestions on undertaking standing, achievements, and areas needing enchancment.
- Hold our data base up to date, refine, and optimize assist content material, guaranteeing it helps consumer self-service and automatic instruments’ effectiveness.
- Improve the effectivity of buyer assist operations, specializing in lowering response and backbone occasions.
- Repeatedly analyze efficiency metrics and processes to establish alternatives for additional enchancment and automation.
Necessities:
- 2-3+ years of assist expertise.
- Expertise troubleshooting technical points
- Robust communication and interpersonal expertise, with the flexibility to construct and keep relationships with key stakeholders.
- Wonderful problem-solving expertise and the flexibility to assume strategically.
- Aware of Looker or comparable instrument
- Ideally positioned close to Toronto, Canada.
Whole Comp:
Contra affords aggressive pay, scalable advantages, and perks.
- $70,000 CAD
- Well being + dental advantages
- We offer you a laptop computer in your begin date
Interview Course of
- Intro Name with Recruiting Staff (15-20 minutes)
- Interview with Head of Operations (45 minutes)
- Paid Case Examine **+ Presentation to Head of Operations + Head of Group (45 minutes)
- Interview with CEO & Co-Founder (half-hour)
Contra is an equal alternative employer, dedicated to range and inclusion. We don’t discriminate based mostly on race, faith, colour, nationwide origin, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing.
Observe: Contra communicates with candidates by way of @contra.com domains solely. We by no means ask for cash from potential workers. For the most recent job postings, go to Contra Careers.