We think about that you just:
- Have 12 – 24 months of confirmed work expertise in buyer assist.
- Have confirmed expertise with gross sales or success work.
- Are used to and cozy with working 100% distant.
- Have sturdy communication abilities in English (each verbal and written). Communication abilities in different languages are a welcome bonus.
- You like offering implausible buyer assist on chat, electronic mail and cellphone and have nice communication abilities in doing so.
- You might have a fundamental understanding and expertise in software program troubleshooting: the potential to research issues with apps, (examples may very well be working with set up errors, crashes, subscription and fee errors and efficiency points).
- You’re proactive and completely happy to leap in on the deep finish. You’re assured in navigating a number of techniques and discovering your means round, checking the configuration, verifying the setup when wanted and so forth.
- Have an eye fixed for commonalities and streamlining – desirous to automate wherever potential
- Familiarity with distant communication instruments like Slack.
Your duties:
- Present a first-class assist expertise by electronic mail and cellphone to prospects’ technical queries, basic enquiries and staff product queries.
- Have interaction with B2B prospects who need to get began with Driversnote and assist them to make their buy.
- Troubleshoot the shoppers’ questions and drive the investigation to get the shopper matter resolved
- Present video demos and video onboarding to our bigger B2B prospects.
- Collaborate with our Product groups and talk with them through bug reporting and forwarding buyer enter (requests, suggestions, UX enhancements and so forth).
- Be taught the Driversnote product deeply and assist our prospects in making essentially the most out of every little thing we provide.
Your colleagues say that you just:
- Are resilient – you get it executed and can stick with a activity till it is resolved
- Usually are not hesitant and benefit from the puzzle of fixing open-ended issues
- Are an excellent relationship builder – you may construct credibility quick with quite a lot of stakeholders
- Don’t draw back from ambiguous conditions, and ask the appropriate inquiries to untangle them
- Are a diffuser – all the time affected person and sort, it doesn’t matter what
The essential particulars:
- Minimal 21 hours per week
- It’s anticipated which you can work 3-4 hours a day 6 days every week
- 38.90 AUD/hour, paid biweekly
- 100% Distant work
- Have to be positioned in Australia
- 33 trip days per 12 months – sure, we’re primarily based in Europe
- Entry to extra perks from medical health insurance, automobile leases, gymnasium passes and extra
At the moment we’re a 30+ staff, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like work-life stability. As you received’t be working within the workplace with us, we’ll assist you to arrange the perfect distant setup potential and be sure to nonetheless have time to attach together with your staff. Plus, a visit to Copenhagen to fulfill us in your first 12 months!
Easy methods to apply: