Time zones: LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30)
Hej! We’re Driversnote, a fast-growing SaaS firm primarily based in Copenhagen, Denmark.
We take pleasure in serving to greater than 2,000,000 customers worldwide preserve a mileage logbook. Nobody likes to do mileage documentation – so we attempt to take away this tedious work and make our prospects’ lives easier by saving them each money and time.
Our major markets are English-speaking; Canada, US, Australia, and the UK – so we’re aiming to develop our worldwide staff to serve prospects and customers all around the globe.
If you’re curious, pushed and resilient, take pleasure in offering an distinctive buyer assist expertise and are a powerful communicator, that is the place YOU come into the image!
We’re searching for a distant buyer assist & success specialist with nice technical abilities and insights to assist us cowl the Australian and early European time zones.
As a Buyer Help & Success Specialist at Driversnote, you’ll spend your time interacting immediately with our prospects, offering them with an efficient, straightforward and gratifying expertise. You may be the spider within the internet by serving all varieties of our customers and prospects, from new customers, long-term prospects and potential B2B giant groups and relaying their must our product groups. Our superb Help & Success staff is first-line assist, that means you’ll obtain all varieties of inquiries – principally surrounding bugs, instructional questions or advanced requests you’ll have the pleasure of fixing!
We think about that you just:
- Have 12 – 24 months of confirmed work expertise in buyer assist.
- Have confirmed expertise with gross sales or success work.
- Are used to and cozy with working 100% distant.
- Have sturdy communication abilities in English (each verbal and written). Communication abilities in different languages are a welcome bonus.
- You like offering implausible buyer assist on chat, electronic mail and cellphone and have nice communication abilities in doing so.
- You might have a fundamental understanding and expertise in software program troubleshooting: the potential to research issues with apps, (examples may very well be working with set up errors, crashes, subscription and fee errors and efficiency points).
- You’re proactive and completely happy to leap in on the deep finish. You’re assured in navigating a number of techniques and discovering your means round, checking the configuration, verifying the setup when wanted and so forth.
- Have an eye fixed for commonalities and streamlining – desirous to automate wherever potential
- Familiarity with distant communication instruments like Slack.
Your duties:
- Present a first-class assist expertise by electronic mail and cellphone to prospects’ technical queries, basic enquiries and staff product queries.
- Have interaction with B2B prospects who need to get began with Driversnote and assist them to make their buy.
- Troubleshoot the shoppers’ questions and drive the investigation to get the shopper matter resolved
- Present video demos and video onboarding to our bigger B2B prospects.
- Collaborate with our Product groups and talk with them through bug reporting and forwarding buyer enter (requests, suggestions, UX enhancements and so forth).
- Be taught the Driversnote product deeply and assist our prospects in making essentially the most out of every little thing we provide.
Your colleagues say that you just:
- Are resilient – you get it executed and can stick with a activity till it is resolved
- Usually are not hesitant and benefit from the puzzle of fixing open-ended issues
- Are an excellent relationship builder – you may construct credibility quick with quite a lot of stakeholders
- Don’t draw back from ambiguous conditions, and ask the appropriate inquiries to untangle them
- Are a diffuser – all the time affected person and sort, it doesn’t matter what
The essential particulars:
- Minimal 21 hours per week
- It’s anticipated which you can work 3-4 hours a day 6 days every week
- 38.90 AUD/hour, paid biweekly
- 100% Distant work
- Have to be positioned in Australia
- 33 trip days per 12 months – sure, we’re primarily based in Europe
- Entry to extra perks from medical health insurance, automobile leases, gymnasium passes and extra
Who’s the staff?
At the moment we’re a 30+ staff, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like work-life stability. As you received’t be working within the workplace with us, we’ll assist you to arrange the perfect distant setup potential and be sure to nonetheless have time to attach together with your staff. Plus, a visit to Copenhagen to fulfill us in your first 12 months!
At the moment we’re a 30+ staff, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like work-life stability. As you received’t be working within the workplace with us, we’ll assist you to arrange the perfect distant setup potential and be sure to nonetheless have time to attach together with your staff. Plus, a visit to Copenhagen to fulfill us in your first 12 months!
Easy methods to apply:
If , please ship us an software by clicking the button under.
Please be aware that we are going to assessment purposes on a rolling foundation. So for those who’re , don’t wait 🙂 When you have been shortlisted, we are going to ask you to do a case research, adopted by interviews.
Deadline for software: November seventeenth 2024.
Anticipated begin date: December 2nd 2024.