In regards to the Position
We’re in search of customer-centric people to service our market with empathy and judgment. You personal your buyer’s points and supply one of the best options and repair by shifting as quick as attainable. You exit of your means to verify the shopper is taken care of. You exhibit the very best requirements of customer support and are the shopper’s first level of contact. You’re a drawback solver and solution-driven. You suppose in your toes, take initiative, and know when to escalate conditions. You’re employed independently and thrive in fast-paced environments.
Our buyer base is solely inside the USA presently, however service to the nurses and workplaces who use our market is 24/7.
Day-to-Day TasksCourse of buyer contact and ship immediate options by way of telephone, chat, and electronic mail
- Talk and collaborate with completely different departments
- Examine, analysis, and resolve buyer points
- Deal with powerful and dissatisfied prospects politely and professionally
- Observe and observe up on all buyer requests in a well timed method
- Handle conflicting priorities
- Present excellent and distinctive customer support
- Will need to have weekend availability
What Units You Aside
You might be fast and suppose in your toes. You talk clearly and are comfortable with dealing with troublesome conditions and prospects, at all times responding with empathy. You are genuinely curious and take initiative to unravel issues once you see them.
Why work at CBH?
- Be a part of a fast-paced startup unicorn making an enormous distinction within the lives of tens of hundreds of consumers.
- Earn a living from home with occasional alternatives to fulfill your coworkers, together with some touring from all over the world, in-person.
- Private {and professional} growth alternatives. When you’re thinking about creating a selected ability or studying extra a couple of explicit a part of the enterprise, we’ll provide the alternative to study
System Necessities (NO CHROMEBOOKS, NO LINUX OS)
- Minimal 20Mbps wired web connection
- CPU: minimal quad-core CPU (Intel Core i5 eighth Gen or increased / AMD Ryzen 5 2000 sequence or increased)
- RAM: minimal 16GB or increased
- Boot Drive: utilizing SSD
- Wired headset
- Quiet working setting
- Regular energy and web
We function 24/7 and work on a rotating roster, together with weekends.