The Frequent Market, a mission-driven distributor of native meals to communities within the Mid-Atlantic, Texas, Southeast, and Nice Lakes, seeks a Buyer Help Affiliate II to supply distinctive customer support and help to our valued clients. Our mission is to strengthen regional farms whereas making native merchandise accessible to communities and the establishments that serve them.
On this position, you can be liable for constructing and sustaining sturdy relationships with our purchaser companions, guaranteeing their wants are met and their questions are answered. You’ll function some extent of contact for purchasers, dealing with inquiries, resolving points, and offering product info. Moreover, you’ll observe orders, replace buyer accounts, and collaborate with inner groups to make sure a easy and seamless buyer expertise.
FULLY REMOTE Hours are Sunday-Thursday 11AM-7:30 PM Jap Time the best candidate is positioned close to one among our hubs (Atlanta, Philadelphia, Houston, Chicago). The Buyer Help Affiliate helps clients throughout the nation in a number of time zones from New York, Philadelphia, DC, Atlanta, Birmingham, Houston, Chicago.
Tasks:
- Act as the first level of contact for purchasers, responding to inquiries and offering distinctive customer support
- Construct and preserve sturdy relationships with clients, guaranteeing their satisfaction and loyalty
- Drive gross sales development from present clients
- Deal with buyer points and issues, resolving them in a well timed and passable method
- Present product info, together with availability, pricing, and order standing
- Observe and monitor buyer orders, guaranteeing on-time supply and accuracy
- Replace buyer accounts and preserve correct and up-to-date data
- Collaborate with inner groups, together with gross sales, advertising and marketing, and operations, to make sure a seamless buyer expertise
- Talk buyer suggestions and insights to inner groups, contributing to ongoing enhancements and enhancements
- Help with administrative duties, equivalent to information entry and reporting
Necessities
- Earlier buyer help or inside gross sales expertise
- Glorious communication and interpersonal abilities
- Robust problem-solving talents
- Skill to multitask and prioritize in a fast-paced surroundings
- Consideration to element and accuracy
- Expertise working with CRM programs or buyer databases
- Proficient pc abilities, together with MS Workplace
- Ardour for native farm meals and sustainable agriculture
- Skill to work collaboratively in a team-oriented surroundings
- Optimistic angle and willingness to go the additional mile for purchasers
- Highschool diploma or equal
Advantages
- $19/ hour
- Well being Care Plan (Medical, Dental & Imaginative and prescient)
- 2 Weeks Paid Time Off (Trip, Days Sick)
- 5 Paid Holidays
- Life Insurance coverage (Fundamental, Voluntary & AD&D)
- Retirement Plan (IRA)