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Our mission at Trifecta Retail Ventures is to supply essentially the most thrilling technique to uncover and get brand-named merchandise whereas providing manufacturers a strong technique to construct model consciousness and enhance gross sales with out jeopardizing their pricing energy.
Our enjoyable and thrilling purchasing platforms are utilized by tens of millions of customers in North America. Our distinctive enterprise mannequin has allowed us to type robust partnerships with the world’s main manufacturers and retailers like Walmart, who at the moment use our platforms to maneuver their stock.
You may be working for DealDash, our largest firm throughout the Trifecta Retail Household 
DealDash is the world’s largest supplier of pay-to-participate auctions. Based in 2009, DealDash continues to develop with greater than 10 million registered customers and 92% of income coming from repeat consumers. In brief, every bid raises the worth by $0.01. The public sale clock restarts from 10 seconds each time somebody bids. If no new bids are positioned earlier than the clock runs out, the final bidder wins!
DealDash differs from first technology penny-auction web sites in that dropping bidders are given an choice to buy the merchandise they’d unsuccessfully bid on at a acknowledged “Purchase it Now” worth and obtain a refund on the credit used within the auctions.
Our Buyer Help Specialists are unfold throughout the globe to offer top-notch 24/7 service to our wonderful clients! Our highly-skilled staff have the liberty to serve our clients one of the best ways they understand how (who needs to learn from a script?).
The staff is made up of extremely motivated, analytical and entrepreneurial professionals who work collaboratively to offer top-notch leisure purchasing experiences for our clients. We problem one another in an open and candid atmosphere, it doesn’t matter what our job title is, in order that we could all develop and enhance collectively.
Some enjoyable info about TRV:
- Our staff is unfold out over 10 international locations
- 13 nationalities
- Each worker talks to clients each week, it doesn’t matter what your perform! We love our clients!
- 92% of our income comes from repeat consumers! (and we’re nonetheless rising after properly over a decade of enterprise!)
- Placing the client first in all the pieces we do.
- Empowering small groups with numerous autonomy.
- Making knowledge pushed selections.
- Being candid, honest & sincere.
- Sustaining a flat meritocratic org construction.
- Managing by way of social belief, not management.
In the event you really feel our values match yours, then come and be a part of the staff!
Job Description:
Are you seeking to be a part of a high-growth tech firm? Are you keen about folks? Then we’re searching for you!
We’re a small staff with a giant enterprise! Our clients come first, and our Buyer Help staff is on the forefront!
As a member of this staff, you’d be accountable for answering buyer inquiries by way of electronic mail, chat, and cellphone.
Profitable candidates will start with a two-week distant coaching interval. The is is a 5 day per week place with 8-hour shifts which may be from Mon-Solar and embody night work.
We’re searching for extremely motivated people who find themselves able to unbiased work and may meet set expectations inside deadlines.
Duties:
- Adhering to a day by day schedule that features a mixture of taking cellphone calls, a number of simultaneous chats, and responding to emails.
- Participating in human conversations with clients to determine and resolve points, and supply assist for them to succeed and have enjoyable within the auctions.
- Making certain clients obtain the most effective Buyer Service doable by responding to them in actual time with the best high quality reply and expertise doable. We dwell to go above and past for our clients.
- Finishing follow-up documentation after every buyer ticket.
- Provide needs-based options, not pushy gross sales.
- This isn’t an everyday 9-5 job – We’ve got 24/7 Buyer Help so we’re in search of evening owls and weekend warriors alike!
- Proudly owning your personal growth by way of reflection, reviewing previous interactions and getting ready to take initiative on alternatives.
- Trendy laptop abilities: have to be comfy utilizing and multitasking by way of G-Suite, presentation software program, communication instruments (Slack and Zoom). The flexibility to be taught new software program is an asset.
- Good to have: earlier expertise with a CRM, utilizing textual content expander software program, MMO gaming mouse (for productiveness).
Necessities
- In possession of a piece allow from Finland, Spain, or the UK. Your utility is not going to be thought-about if you don’t meet this requirement.
- Superior laptop abilities
- Fluent skilled English proficiency
- Sort a minimal of fifty phrases per minute (take a look at your self on-line if uncertain!)
- Glorious written and spoken communication abilities
- Capacity to multi-task in a fast-paced atmosphere
- Willingness to assist our clients and supply them with a private expertise
- Artistic downside solver
- Capacity to repeatedly develop and adapt to a rising staff
- You maintain your self to excessive moral requirements
- Proofread your utility!
Advantages
- The beginning wage for this position is 2379.30 EUR per thirty days.
- 4 weeks of paid trip per 12 months minimal.
- House workplace: we are going to present any upgrades it is advisable your own home workplace setup.
- A Kindle with limitless funds: any enterprise ebook is yours to learn!
- Crew offsites: we get collectively as a full staff yearly, the final ones have been in Malta and Las Vegas!
- Pizza Fridays: at the very least each Friday the thirteenth (however often extra incessantly!) we’ve Pizza Events for each our staff!
- Items: we imagine in celebrating… it is a part of our Work Arduous / Play Arduous Tradition!
- We imagine within the energy of networking! Workers who refer wonderful individuals who get employed at our group get a bonus.
Stay the place you have dreamed, work the place you are completely happy! We’re seeking to fill this position instantly, so please apply ASAP!