Distant Account Supervisor for SaaS at Vidalytics

Do you take pleasure in being part of an entrepreneurial crew, all working collectively working at full velocity to ignite a disruption within the tech trade? Are you additionally all for main and rising our Buyer Success division, and dealing with our customers to make sure exemplary help and repair?

What You’ll Be Doing (Job Duties) 😃

• Make sure the Buyer Success division is following greatest practices, and nothing is falling by way of the cracks
• Coordinate inbound gross sales leads with Head of Gross sales (attend and current on demos, coordinate contracts and pricing negotiations for enterprise customers)
• Meet with enterprise customers to clarify new options
• Outreach to customers that go over plans to search out options for them
• Proactively guarantee customers are getting probably the most out of our product
• Replace inside documentation 
• Run L10 Conferences for the Buyer Success crew
• Personal and preserve our HubSpot CRM

Necessities 😃

• 2+ years of expertise in Account Administration / Buyer Success, ideally for a SaaS or technical product 
• Glorious communication expertise, written and verbal, you’ll be speaking with our customers always
• Glorious problem-solving and decision-making expertise
• Autonomy – we gained’t maintain your hand, however deadlines have to be met. That is particularly necessary since we’re a distant crew. 
• Impeccable consideration to element
• Empathetic method to serving to our customers succeed 
• Expertise working person CRMs, ideally HubSpot

Good-to-have 😃

• Skilled with Intercom, ClickUp and Jira
• Fundamental understanding of HTML / CSS / Javascript ideas (we’re a SaaS in any case!)
• Capability to work with touchdown web page builders reminiscent of ClickFunnels or Convertri for help functions

What You’ll Love About Us (Advantages and Perks) 😉

• Excessive efficiency firm tradition. You gained’t be a cog in a machine. Fairly you’ll be a key member of a excessive efficiency crew that’s getting shit performed. This can be a place to develop and understand your potential, it doesn’t matter what degree you’re at in your profession. 
• No workplace politics. We’re small and flat. There isn’t a bullshit of making an attempt to bounce round delicate matters. Divert sources from different division’s tasks. We’re direct, we’re trustworthy, we’re right here to perform massive audacious objectives. 
• We worth your concepts. At Vidalytics, my door is all the time open. Need assistance? Let’s discuss! Have a imaginative and prescient for the way forward for the corporate? I wish to hear it! Assume I suck at my job? Assist me develop! 
• Relaxation and rest. Workers get 20 days of PTO. 
• Skilled improvement. Need to proceed your schooling? Vidalytics pays for courses, conferences, and extra.
• You’re greater than an worker, you’re an individual. Each co-worker you’ll meet is dedicated to treating you with respect and kindness. You gained’t hear stuff like, “It’s simply enterprise.”
• This can be a resume-making place, the place you’ll be taught quite a bit and have loads of accountability. You don’t have to attend for somebody to die or retire to maneuver up, like in a mega-corp. 
• Entrepreneurial to our core – Not solely are we a startup, however we’d like intrapreneurs that may assist us scale, and we’re trying to begin different sister corps in time to kind a portfolio of firms, which you may be a co-founder of.

Our Management Staff 😉

You will work immediately underneath our VP of Operations, Erika, who resides in Warsaw, Poland. She is an eclectic skilled, with a various talent set and a ardour for group, product and design. She oversees the Agile course of in our firm and is immediately concerned within the prioritization of duties and options, alongside our Product Managers, CEO and Head of Engineering. 

Patrick, our CEO, is a veteran on-line marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped a number of startups to profitable companies each on-line and offline. He leads the operations, and gross sales / advertising and marketing for the corporate. 

Vidalytics’ Values 

(Sure, We’re Truly Severe About These) 😇

1. Knowledge  – As a lot as we’re capable of, we use information to reply questions, give bonuses and promotions. Not based mostly on politics and titles. However information or not, when a call is made, it’s time to get on board. 
2. Scrappy Entrepreneurial Mindset  – We’re a startup. You get loads of freedom, accountability and autonomy, however then at instances we have to do no matter it takes to verify we survive. In order for you a simple job, go work on the authorities. 
3. Radical Candor – The idea is rooted in two most important rules: caring personally and difficult immediately. This manner we’re capable of obtain a stability that promotes progress, belief, and constructive suggestions. You possibly can name out anybody from the CEO on down. Simply make sure you assault points and never folks. 😉 
4. Excessive Efficiency – This can be a place to be your greatest. To work with people who find themselves placing out.   develop, be taught and see what you’re product of. For hyper studying. 
5. Accountability – Do what you say. And personal what you’ve performed. Errors occur. However the worst factor that may occur is when somebody doesn’t personal and be taught from them. 
6. Progress – We’re ALL always studying and rising. In any other case we are able to’t scale with the enterprise and for our teammates. We spend an excessive amount of time at work to not be getting higher. This can be a place to be taught, get higher, and dare we are saying self actualize. 

👩🏻

Erika Lehmann 

Co-Founder / VP of Ops @ Vidalytics